John Mcmasters Email and Phone Number

•Oversee and manage EDI department. •Look for ways to improve efficiencies and procedures to ensure accuracy of group enrollment files and processes. Coordinate new file setup process, resolve enrollment and billing issues for clients and brokerages.

•Validates and processes EDI and proprietary enrollment files.•Reviews system reports to determine enrollment issues and ensure quality control of incoming customer data.Collaborates within the EDI Management Department to monitor, review, and resolve enrollment file issues.•Represent VBA as a key contact for clients, brokers, and clients' administrators resolving enrollment issues via email and telephone.

•Responsible for the duties revolving around the coordination and communication of semi-annual short-term disability rate changes which includes but not limited to the calculation of and update to the system. •Management of incentives for multiple restaurant, corporate, and collegiate divisions throughout the organization. • Main line of communication relating to dues, health care, pension and leave of absence for union accounts. Duties also include the processing of monthly union billing. • Completion of numerous time sensitive projects outside of normal job requirements for company management including but not limited to payroll and pension audits, review of compliance with new state laws, and modernization of incentive statement communication through the leveraging of complex technology. •Responsible for answering inquires about insurance, 401k, leave of absences and other benefits in a timely manner as well as processing benefits updates or changes to team member benefits that occur. •Building, updating, and generating HRIS reports as well as updating HRIS security access for all team members. Key Accomplishments•Instrumental in the redevelopment of various organization wide compliance communication requirements.•Analyze and restructured the Family Medical Leave Act completion process. •Serves as a mentor through the peer advisor program for individuals new to the organization. •Commanded the coordination of the company wide participation in the Spark Pittsburgh Step Challenge with 1st place results in 2017 and 2018.

•Maintain the ability to problem solve varying issues that a customer may have ranging from technical support to billing inquiries and resolutions.•Assist in the training process of new personnel as a team leader with in the store.•Hold the key holder responsibility which is awarded to those with punctual attendance and accountability in the opening and closing of the facility.

•Maintain and manage the electronic enrollment of files from multiple clients from the initial testing phase through final implementation. •Troubleshoot and analyze client data to ensure employees have proper coverage. •Work closely with external clients and vendors whose business practices range from commercial to the government healthcare marketplace, as well as work closely with the sales and membership teams within Highmark. Key Accomplishments•Support management in the achievement of team goals and client performance guarantees.•Assigned additional projects outside of job requirements involving the implementation of government healthcare for an advanced client system.

•Coordinate and maintain healthcare benefits for over seventy-five small businesses. •Assemble enrollment applications by maintaining complex databases and communicating with external business owners and managers to troubleshoot enrollment problems.

•Review, analyze, and correct foreclosure documents to generate reports sent to foreclosure attorneys to assist in the processing of the subject property.•Worked adequately in team environments in order to maintain and complete one common goal.