Design, write, and maintain detailed test plans and test cases. Conducting manual testing on various software applications, identifying and documenting defects to ensure the delivery of high-quality products.Conducting functional, smoke, confirmation, regression, integration, exploratory, performance and user-acceptance testing as needed.Collaborate with cross-functional teams, including software developers, product managers, and business analysts, for new features, enhancements, or system integrations to understand requirements and develop appropriate tests.Managed and led track and coordinate with cross-functional teams to understand business requirements and develop comprehensive test plans.Creating, handling and maintaining test data that are needed on every sprint to ensure that the test data used in various testing phases is accurate, relevant, and comprehensive.Conducting Knowledge Transfer Sessions to improve quality of work and to teach new members of the team.Creating detailed documentation such as business requirements documents, use cases, and process flows to communicate findings and recommendations effectively.Participating in the testing and validation of new features and functionalities to ensure they align with business requirements and meet quality standards.Mentor a junior team member of the team for skills improvement and guidance.Manage and grow quality initiatives within the company for continuous improvement of QA processes and methodologies.

Oversees the delivery of major projects within scope, schedule, and budget.Acted as the secondary point of contact with the client, representing company’s reputation.Constructed detailed project plans, and assisted meetings and status calls.Analyzed and mitigated project risks, manage finances, and ensure team members have the right skills.Communicate with clients, partners, and stakeholders to support their needs.Serve as the bridge between various teams, including technical and account roles.Work in a multicultural, often multilingual environment, handling client change requests with diplomacy.

Draft, review, and modify contract terms and conditions with the latest business specifications.Maintaining a comprehensive database of all contracts, ensuring they are easily accessible and up to date to ensure audit readiness.Track contract milestones, deadlines, and deliverables to ensure compliance with contractual obligations.Prepare and manage contract amendments, renewals, and extensions as needed.Creating reports for client review and facilitate daily stand-up meetings.

Diagnose and resolve technical issues related to products, services, orsoftware remotely.Provide step-by-step instructions to customers for resolving technicalproblems or using products and services effectively.Identify complex technical issues that require advanced support andescalate them to higher-level technicians or specialized teams.