John Miley Email & Phone Number

Palo Alto, California, United States

Team member remotely supporting all Raytheon (RTX) / UTC / Pratt & Whitney / Collins Aerospace's employee and computer account transitions from multi to unified domain structureDetermine migration status utilizing SQL, Active Directory and Bomgar, Service Now, MS AzureSearch / Research SQL and Active Directory records for computer and user account / group membership, corrections if needed.Search / Research Active Directory / Service Now for user group membership; corresponding server share DN / CN name records and IP addressesReview / correct Knowledge Base (KB) articles as needed and team process documents for accuracy and usability

Raytheon Ast, Sunnyvale

Resolved inherited backlog of 280 user hardware and software service requests and incidents in 3 months, while maintaining SLA for new requestsDeveloped and executed plan for loaner laptop deployment and maintenanceActing site liaison between CSC and Raytheon AST IT, and as site lead for inventory management processesMaintain and distribute current inventory and “flow-down” inventory for 5 Raytheon AST campuses. Remedy: delegate tasks from queue to optimize work flow, re-assign misdirected tasks to correct queueTrain users on software and hardware usage as needed, and pro-actively suggest courses of action to increase work satisfaction and efficiency. Train co-workers in procedures and software where necessary. As needed: evaluate co-worker performanceOnsite project technician, Zurich NA, San FranciscoLocal and remote support for Zurich NA Lotus Notes to Outlook conversion project

Desktopdeacon.Com

2001 – present DesktopDeacon Professional Computer Network consulting firm, Owner Independent consulting / information service specializing in individual, and small business desktop support, training and network services.03-05 2014 Trendtec / Beeline Group: (95 % Mac, 5% PC) hardware, software and backup support for 80+ users; set up / configured TimeClockPlus database & hardware10-2013, F2Onsite: Team Lead at Dell/Microsoft data center (in Santa Clara), project replaced 1800 power supplies and controllers. 07-2013, Milestone Technology: (10 person team in Utah) used User State Migration Tool & migrated 120 users’ Dell laptops / XP to Toshiba laptops / Win 7.

Inside Sales• Responsible for the office management and all IT• Migrated PCs / Network and Server from Novell 3.1 server /network environment to MS Small BusinessServer 2003 / Vista Ultimate wireless network configuration.• Set up Small Business Server user accounts, access and shares / applications access• Configured dual routers as firewall; set–up wireless access for office• Website maintenance / Database management(RPMS) installations and maintenance• Office Manager / Customer & Principal support for 12 Principals and 500 Customers; Wombat Internet Services Customer & Technical Support• Tier I and Tier II support for customers’ dial-up and DSL connections for Wombat’s 2000 (+) customers• Set up and configured secure network access for Linux and NT4.• Created new & additional customer accounts using custom UNIX scripts• Set up new & additional Web access accounts for Domain clients & secondary Domains as needed• Re-designed WombatNet internal manual adding 47 pages of documentation & examples.• Reconfigured PC to tri-boot (multiple windows versions and Linux) to better support our clients

Managed student lab and supervised 4 student lab assistants• Maintained 52 lab computers (46 PCs, 6 Macs); networking; printing• Created & repaired account access for incoming and past students, staff & faculty• Backup Network Systems Administrator• Primary Macintosh support specialist for the Law School• In heterogeneous NT and Novell domains, analyzed & repaired computer & network related problems• Assisted with implementing IP address changes across multiple subnets• Performed server maintenance, installs account management with Sr. Network Systems Administrator• Customized hardware and software installations as needed for staff and professors