John Moore Email & Phone Number

Grovetown Georgia

Assisted with upgrading Regional Hub Nodes (RHNs) from iDirect version 2.3 to 4.2.Developed courseware for CBM-400, MPM-1000 (NCW), EBEM, iDirect as well as Linkway Network Control Site (NCS) systemsTraveled to all five RHNs to deliver training on new and existing systemsInstalled and tested CBM-400 modems at both the Landstuhl and Fort Bragg RHNsDeveloped.

• Responsible for configuring, troubleshooting and monitoring Ka, Ku and X-band satellite networks utilizing both Time Division Multiple Access (TDMA) and Frequency Division Multiple Access (FDMA) modems.
• Assisted with remote terminals entering the network, including troubleshooting and power balancing TDMA systems such as iDirect, Network Centric Waveform (NCW) and Linkway as well as FDMA modems such as DMD 2050E using.
• Troubleshoot live satellite links utilizing spectrum analyzers, power meters and other testing tools to isolate and resolve issues.
• Installed and maintained new equipment to include rack mounting, cable fabrication, balancing and distributing power as well as initial configuration and testing.
• Responsible for validating new equipment by bench testing over a satellite simulator as over the air to insure functionality.

Augusta, Georgia

• Multi-task a verity of issues with multiple clients communicated by phone, email, web-based request and online chat.
• Handle advance software issues involving Microsoft Office, Windows 7/10, Internet Explorer as well as client specific software.
• Participate in daily and weekly meetings with support teams, both in the United States as well as Asia, to coordinate system updates, review service statistics and provide training to support agents in Salt Lake City.
• Provided LAN/WAN Network support for through remote system software. Monitored network health and activity with SolarWinds.
• Supported applications across 4 network enclaves including: SharePoint, Microsoft Exchange, VOIP, VTC, and various filesharing systems.
• Provided a key role in software migrations, including Windows 10 and MS Office 2016, solving issues and communicating with other technical teams to ensure a smooth transition for over 1,500 end users.

Fort Stewart, GA

• Deployed to FOB Salerno, Afghanistan to support 160th Signal Brigade, worked side by side with civilian contractors at the technical control facility to maintain a Deployable Ku/Ka Earth Terminal.
• Held the position of Help Desk Team Chief coordinating service and ensuring that there was adequate support during scheduled system upgrades and maintenance.
• Continually Identified training deficiencies and provided continual training including classroom, crew drills, and faux troubleshooting scenarios to obtain a consistent standard STT setup time of under 20 minutes.
• Maintained and deployed a Satellite Transportable Terminal (STT) communicating over KU and KA bands using both FDMA and TDMA modems.
• Frequently deployed AN/TSC-156 Phoenix terminal over X-Band frequencies, at times connecting to a satellite without using a spectrum analyzer using a compass and modem signal strength to find and connect to the.
• Utilized a SIPR/NIPR Access Point (SNAP) terminal to provide communication support to VIPs during the annual Vibrant Response training mission.

• Perform regular inventories and inspections to insure proper quantity and quality of food. products in a store that had over a million dollars in weekly sales.
• Comply with all state and local food handling regulations.
• Manage small staff, handle scheduling and ordering of products.

Stockton, California Area

Managed an inventory system to insure a 0% preventable out of stock rate.Recorded all hours worked and prepared the company payroll, as well as created and maintained all tax documents for hourly and contract employees.Used Microsoft Excel to keep track of all client transactions and prepare monthly invoices.Recorded all accounts payable and accounts.

Worked in one of the company's higher volume stores for over four years while attending college;Helped customers find the best product for their project in the areas of Electrical, Plumbing, Lumber, Building Materials, and Outside Garden.Worked with management to insure proper inventory levels

Bachelor Of Science, Business; Accounting

Associate'S Degree, Business Administration And Management, General

High School Diploma, General Education