John Pitts Email & Phone Number

Focused Customer Success professional with a successful 15+-year career enabling SAP, Business Objects, Pegasystems and SungardAS customers and partners to achieve market leadership and continued year-over-year business growth. Experience using complex data to build fabrics that deliver the customer’s strategic goals and KPIs. Strong builder, leader, coach, and mentor to individuals and teams in demonstrating value of solutions. Effective project manager that is adept at communicating with C-suite, VP-level and end users. Devised, delivered and executed an all-encompassing enablement program entitled The Acceleration program. The program is focused on streamlining customer/partner transition from sales to implementation, resulting in improved customer satisfaction, accelerated delivery of 6 months, and predictable revenue streams. Led, managed and delivered joint partner/customer solutions. A deep understanding of the customers’ success criteria and coordination of joint resources internally and externally such as: product management, marketing, development and technical support was critical.Adept at creating and delivering presentations at all levels that tie the customers business goals with product capabilities to achieve those goals.Introduced analytics to measure and drive business strategies across the business. These analytics were used to drive a 25% increase in resource utilization and provided dedicated resources to focus on successful customer integrations and outcomes. Honored among the 2% of employees to receive an integration/retention bonus.Nominated and selected to participate in the Top Performer Program.Built and positioned Solution Consulting as the only organization to attain revenue targets during the year of acquisition and integration with SAP.

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  University Of West Florida

  Accounting Information Systems