John Doughty Email & Phone Number

Hertfordshire, United Kingdom

Itica is a successful and independent Business Change Management Consultancy business that has a solid base of customers in local government and the social housing sector, alongside a number of private sector verticals. itica has provided Business Change Management consultancy services to a broad range of housing providers since 2010 and secures the majority of its business through referrals and recommendations. Core capabilities include:- Strategy review / design / definition- Capability assessment and management- Business change and digital transformation- Technology solution appraisal / reviews / sourcing / procurement- Supplier relationship optimisation- Interim CIO service- Data Leadership, strategy and valueCurrent assignments in 2024 include Housing IT strategy reviews and sourcing exercises for a number of Local Authority and Housing Association clients, with a high degree of activity on asset management, compliance management and job management.Recent assignments include the procurement of job management and compliance management systems for local authorities , the provision of an Interim CIO service for an Essex based Local Authority, establishment of a LATCO (Local Authority Trading Company) and a comprehensive IT Asset Management review for a large London based Housing Association, alongside numerous Housing IT strategy and sourcing projects with both Local Authorities and Housing Associations.

Epping, England, United Kingdom

IT strategy design and implementation for this Local Authority Trading Company (LATCO) including: Managed Service sourcing and implementation, sourcing and implementation of SaaS based applications covering Repairs, Finance, HR, Payroll, Health and Safety, unified communications. Development of ICT policies, corporate document management strategy and internal communications. Implementation and design of a modern intranet using sharepoint. Design and development of comprehensive Business Intelligence capability (using Power BI).Currently sourcing a PropTech solution to underpin the Group's residential and commercial property divisions.

Wokingham

Provided leadership, guidance and strategic direction to this specialist provider of Property Asset Management solutions. in4systems was a wholly owned subsidiary of Orchard following acquisition in July 2013. With overall P&L and management responsibility for the entire business, played a lead role in the business' integration with its parent company.

London

Specialist provider of ICT solutions and consultancy services to the local government and social housing sectors.Board level Executive Director with leadership responsibility for Customer Services, Customer Relationship Management, Business Development, Marketing, Partner Management, Bid Management. High involvement in shaping the group's overall business strategy and product strategy. Executive project sponsor on numerous customer implementation programmes and projects.

Consultancy and business development role focusing on Business Intelligence solutions, including Data Warehousing and associated consultancy, SAP BusinessObjects, Cognos and a range of ETL solutions. Specific focus on the Social Housing Sector alongside blue chip accounts such as BP.

Crowthorne, Berkshire

IT Service Management consultancy and business development role, focusing on ITIL consultancy, training and software solutions as well as managed services, working with a range of prestigious accounts including Barclays Bank. Achieved ITIL qualification in 1993 to Manager's Certificate Level. Originally joined the business as a Principal Consultant, working on the company's IT Service Management system (Red Box).

Welwyn Garden City, Hertfordshire

Responsible for Service Delivery team which supported 25 of the Council's systems, ensuring that consistent availability was maintained at in excess of 99%. Functions managed included Help Desk (1st and 2nd line support), Problem and Change Management, out of hours support. Originally joined the Council as an Analyst Programmer and worked on a number of projects including the development of a new Housing System.

Epping, Essex

Design and development of all Orridge's IT systems, supporting its UK stocktaking and valuation business over 5 branch offices throughout the UK. Detailed knowledge of both pharmacy and licensed trade stocktaking gained. Many of the systems I developed continued to be used by the business until the mid nineties.