Ian Yates Email and Phone Number
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Ian Yates personal email
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I am an established change leader with strong business acumen, extensive retail and IT experience and a proven track record of delivering successful outcomes across a broad range of scenarios. Having spent the majority of my career in leadership roles, from consultancy, strategy-shaping, programme, project, change management, troubleshooting, interim management through to operations, I am well placed to be able to assess complex situations, diagnose problems, offer solutions and deliver positive results. Spent the last 18 months in the social housing sector shaping customer and digital transformation programme, modernising ways of working and re-orientating towards a more customer-centric operating model
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RetiredItica Limited Jan 2024 - Present -
Senior ConsultantItica Limited Jan 2021 - Jan 2024Kent, England, United KingdomSupporting social housing clients through digital and customer transformations, re-orientating to put the customer at the heart of everything.
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Interim Project Lead Supply Chain TransformationWaitrose & Partners Feb 2020 - Aug 2020Leading high profile Waitrose supply chain project with global team through the onset of Covid-19. Delivered successfully ahead of budget to a high quality standard. -
Programme Lead Marketing TransformationJohn Lewis & Partners Jan 2019 - 2020Working with Marketing Director and senior leadership team, led programme of change to reset and reposition marketing strategy responding to changing consumer behaviours and shift to a primarily audience-led and digital capability, underpinned by matrix working and increased investment in staff development and well-being. ● Delivered efficiency improvements, enhanced collaborative working with internal teams and agencies. Enabled step change in overall morale of the team. ● Led ‘Go out and Get Customers’ a strategic imperative focused on growing and deepening customer relationships via social Influencing and local marketing. #WeArePartners winning the 2019 Marketing Society Brave award. -
Senior Portfolio Delivery LeadJohn Lewis Partnership 2018 - 2019Interim role leading Group-wide projects on behalf of senior finance and CSR leadership team. Projects including: IFRS 16, successfully delivered ahead of HMRC deadline; Cash Management, streamlining operation and reducing run costs in response to declining consumer use of cash; Community Giving, reviewing E2E approach to community giving and staff engagement levels -
It Business Engagement/ Relationship ManagerJohn Lewis & Partners 2012 - 2018Led IT Business Engagement with Retail Shops, Buying and Brand and Commercial Finance, supporting growth and deepening the role of IT through effective business partnering, increasing overall IT investment from circa £30m p.a to £100m+ in 3 years. ● Established a new operating model in JL shops to enable new propositions, increased customer intimacy and improved commercial gearing, resulting in all shops operating with a higher ratio of customer facing Partners. ● Delivered a number of new innovations and enhanced brand propositions leading to significant bottom-line sales, margin and profit benefits. ● Led IT shaping for Asia global sourcing office focused on margin improvement, strengthening ethical sourcing, enabling supplier rationalisation and delivering step change in product quality management.
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Internal Project ConsultantJohn Lewis & Partners 2011 - 2012● Provided thought leadership on Customer Strategy/CRM IT agenda on behalf of CIO. Key player in launch of JL Loyalty programme MyJL. Led Salesforce.com engagement running SaaS Proof of Concept for Waitrose click and collect, now a major and successful element of the JL&P customer proposition.● Led troubleshooting exercise to recover replatforming project focused on delivering multi-channel ordering capability, underpinning shops, online and B2B. Concluded that the project should close and completed closure exercise in 4 weeks, exiting 140 project staff, managing commercial impact, 3rd party relationships and internal redeployment effectively.
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It Transformation Programme ManagerJohn Lewis 2010 - 2011London, United Kingdom
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It Transformation Programme ManagerJohn Lewis Partnership 2008 - 2010Led programme to design, develop and deliver a new Target Operating Model for IT across JLP, building the foundation for a federated IT model with shared services and resetting balance between Partners and 3rd parties, striking an optimal balance between differentiated and commoditised services.
Ian Yates Skills
Ian Yates Education Details
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Darwen Vale High School
Frequently Asked Questions about Ian Yates
What company does Ian Yates work for?
Ian Yates works for Itica Limited
What is Ian Yates's role at the current company?
Ian Yates's current role is Retired.
What is Ian Yates's email address?
Ian Yates's email address is ia****@****s.co.uk
What is Ian Yates's direct phone number?
Ian Yates's direct phone number is +4420759*****
What schools did Ian Yates attend?
Ian Yates attended Darwen Vale High School.
What skills is Ian Yates known for?
Ian Yates has skills like Programme And Project Management, Change Management, Strategy Shaping, Retail, Team Management, Management, Team Leadership, Project Planning, Customer Service, Stakeholder Management, Business Analysis, Project Management.
Who are Ian Yates's colleagues?
Ian Yates's colleagues are John Doughty, Joshua Njeru.
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