John Popa Email & Phone Number

Port Jefferson, Ny

• Speialize in all aspects of the Fusion Voice Infrastructure .• Working with Carrier Invoices, CSR’s and LOA’ regarding POTS, VOIP, DID and TFN’s.• Administrator of E-911 provisioning.• Voice Project Management including; place porting in and port out orders within carrier portals, updating PIN codes, troubleshooting and resolve carrier issues.• Update SOMOS• Maintain and update Fusion Networks number inventory.• Assist the voice support team regarding fax issues.

Lakeland, Fl

I have worked on over 28 film projects as a director, assistant director and day role actor, focusing on faith-based projects. Currently focusing on writing and directing film projects.Current project is a completed faith-based, patriotic full length movie script, to be made into a feature film with a planned time frame to finish production in late 2025 in Central Florida.The Purple Heart: a veteran embarks on a soul searching mission to find the owner of a Purple Heart, only to discover the heroic owner's past intertwines with his own.

Scotch Plains, New Jersey

• Process and follow-up on porting activity for Local Direct Inward Dial (DID), International DID and Toll-Freeorders.• Administer escalations with carriers for porting.• Monitor all incoming LNP emails and respond in a timely manner.• Ensure customers are informed on Firm Order Commitment (FOC) dates and Carrier rejections.• Assist and act in resolving carrier rejections.• Liaison between the carriers and customers to ensure all relevant information is communicated.• Monitor all active ports for customer and carrier updates and respond as needed.• Create and maintain detailed notes and record all services performed regarding customers.• Ensure customers have an exceptionally positive experience while partnering with LogicomUSA.• Trouble Ticket support from start to finish regarding internet, phone issues with customers and COOP's.• Provisioning Grandstream's and ONT for voice service installs.• Availability to provide on-call support via assigned rotating schedule.• Work on other ongoing and short-term projects as outlined by management.• Adhere to all company policies, procedures, and business ethics codes

Bentonville, Arkansas

• Support small to large voice and data provisioning projects from conception to completion to ensure customer satisfaction and carrier relationship.• Retrieve and submit CSR’s and LSR’s through various carriers.• Virtual fax provisioner and administator.• Create, coordinate and track all types of data and voice MACD’s order with technicians, engineers, other team members and vendors to ensure timely FOC’s, as well as, meet or exceed established SLA’s.• Administer ports in’s and port out’s through various carrier systems and their web based portals.• Proficient in DS1, DS3, DSL, Fiber, POTS, UNEP, VOIP/SIP.• In charge of all directory listing, CNAM and 911 addressing needs for all customers.• Knowledge in telecom call accounting software and reporting.• Assist in telecom carrier pricing, draft proposals/contracts and solve billing disputes by performing escalations and audits.• Open, manage, report and track trouble tickets to insure they get resolved.• Keep detailed notes on every order and distributing proper information to all levels of management.• Manage telephone number inventory.• Working knowledge with such ticketing and database platforms such as Microsoft, ConnectWise, MasterStream and Rev-io.

Lake Buena Vista, Florida, United States

• Responsible for the safety of WDW park guest. Observe, react and respond to occurrences through out the WDW resort.• Conducted walking, motor patrol of each park and adjacent resort hotels and corporate buildings, including visual inspections of rides, buildings, monorails, buses, boats, bags and packages along with promoting the safety of cast members and guest.• Monitor radio traffic and responded to cast member and guest distress calls concerning safety concerns or other assistance.• Conducted interviews with cast members and guest concerning security issues, writing and submitting reports.• Responsible for providing directions and or information to cast members and guest.• Trained first responder to assist in immediate medical emergency on WDW property, CPR and AED certified through the American Red Cross and American Heart Association.

• Project manager for various telecom projects.• Proficient in Metaswitch PBX/ACD provisioning administration.• NPAC concurrence experience regarding port-ins and port-outs services from the winning and losing carrier.• Provisioned IADs, ONTs, voice and toll-free numbers into phone switch.• Acquired phone number assignments for customer.• Preformed monthly circuit audits to ensure installs and disconnects are competed.• Proficient in working with various CLECs and ILECs and other external vendors.• NOC and call center experience.• Responsible for working with multiple telecom vendors for the testing services.• Communicated with vendors and customers on verification of all orders to ensure FOC and SOC status.• Responsible for maintaining customer rapport by listening to and resolving concerns; answering questions, managing expectations.• Working knowledge with such ticketing and database platforms such as Jira and Rev-io.• Senior Provisioner with the responsibility of training new provisioners.

Fort Smith, Arkansas, United States

• Covered news and sports stories for all three daily newscast including taped and live shot assignments.• ENG news gathering skills for news production including video editing and recording.• Created a network of sources, local state, regional contacts, who provided tips and information that helped with stories for newscast.• Certified storm chaser for weather team.• Backup assignments editor.• Arkansas and Oklahoma Associated Press award for spot news photography feature reporting.• Solid news judgment and ethics and skills at getting job done by deadline.

Van Buren, Arkansas, United States

• Supervised the delivery of all telecommunications to the entire USA Truck network including the corporate offices and 4 regional offices.• PBX, Call Accounting, IVR, Voice mail administration experience within the Avaya platform.• Cabling installation and wiring cross connect/termination skills regarding voice and data projects.• Created a Disaster Recovery Plan for the company.• Performed telecommunications bill audits and resolved disputes involving multiple telecom vendors.• Keep detailed notes on every order and distributing proper information to all levels of management.• Manage the deployment of all needed telephone equipment to company personnel• Oversee a telecommunication staff of three, including a telecommunications technician and two switchboard operators.

Fort Smith, Arkansas, United States

• Strong take charge reporter/photographer, who hit the streets every day looking for unique and enterprising stories that can lead newscast and a journalist, who set a high bar for excellent journalism.• Covered assignments for news and sports departments, which included taped segments, in studio and on location "Live Shot" reporting.• Ability to shoot, edit and write stories as a "one-band-man".• Juggled multiple stories at once and demonstrate exceptional time management skills.• Aggressive journalist on breaking news and being competitive with other news outlets.• Juggle multiple stories at once and demonstrated exceptional time management skills.• Certified storm chaser for weather team.• Arkansas and Oklahoma Associated Press award for spot news and non-spot news photography, sports reporting.•Unwavering journalistic integrity and ethical standards.

Fayetteville, Arkansas, United States

• Strong take charge reporter/photographer, who hit the streets every day looking for unique and enterprising stories that can lead newscast and a journalist, who set a high bar for excellent journalism.• Covered assignments for news and sports departments, which included taped segments, in studio and on location "Live Shot" reporting.• Ability to shoot, edit and write stories as a "one-band-man".• Juggled multiple stories at once and demonstrate exceptional time management skills.• Aggressive journalist, who thrived on breaking news and being competitive with other news outlets.• Juggle multiple stories at once and demonstrated exceptional time management skills.• Certified storm chaser for weather team.• Arkansas and Oklahoma Associated Press award for spot news and non-spot news photography, sports reporting.•Unwavering journalistic integrity and ethical standards.

Bachelor Of Science, Radio-Tv- Film

Associate Of Science, Communications