John Raye Email & Phone Number

Alexandria, Va, Us

Tysons Corner, Virginia, United States

-Processed and Manage terminations of customer services.-Drove process improvement initiatives to deliver efficiency within the Service Delivery functions.-Provide clear, effective communication and proactive relationship management with and between the Customer and stakeholders.-Implemented process-oriented work streams for service delivery.-Created client specific Standard Operating Procedures to document processes and become more efficient.-Oversaw compliance of meeting SLA's and KPI's in accordance with master services-Met with internal/external customers to consult on technical solutions, project planning, issue resolution, and implementation assessments.-Developed and implemented customer disconnect process.-Interacted on daily basis with client contacts to ensure client satisfaction.-Managed daily office operations, including but not limited to planning and monitoring staff performance, scheduling events and conferences.

Mclean, Virginia, United States

-While in Service Delivery, successfully installed hundreds of vendor local access circuits, connecting client locations using off-net, end-to-end connectivity as well as on-net connections to GTT’s network.-Worked with implementation engineering to draft the first official Service Delivery data capture sheet, used to ensure client satisfaction with installation accuracy.-Managed vendors for circuit delivery / extensions and local number portability (LNP).-Tracked and managed all projects through completion, reporting to director level.-Managed high-profile customer’s special ordering and migrating requirements.-Forecasted network-wide capacity requirements (DS0, DS1 & DS3).-Served as project coordinator for large installs and various network re-grooms.-Responsible for test, turn up and acceptance, as well as all maintenance issues for outages that were associated with GTT's circuits.

Mclean, Virginia, United States

-Proficient in troubleshooting DS0, DS1, DS3 and OCXX circuits.-Maintained and monitored a 10 meg TLS network for local radiology company.-Manage GTT and carrier network implementation process for data circuit installations worldwide.-Worked with vendors and internal departments to coordinate site closures and network re-grooms.-Served as lead contact for all local access issues.-Coordinated maintenance windows with customers and ILECs.-Monitor Internal and External Network outages that impaired workers from performing normal work duties.

Manassas, Virginia, United States

-Conducted site surveys prior to installation and took measurements.-Maintained multiple sites throughout Northern VA/Metro Washington area.-Reported any issues to upper management immediately. Served as site manager and insured job continuity-Oversaw daily operations at site, keeping team production moving at optimal pace.-Maintained a clean work area.-Established good rapport with customers during the installation process.-Directed projects according to schedule and quality demands.-Spoke with customers and answered questions regarding concerns and requests.

Ashburn, Virginia, United States

-Monitor Internal and External Network outages that impaired workers from performing normal work duties.-Monitor Production Servers in the United States, Canada, Asia, and Europe.-Directed remote hand technicians in the removal and replacement of equipment at remote sites.-Implemented new users, computer, routers, and email accounts with the appropriate permissions and users' access.-Responsible for password resets on NT machine or remote desktops.-Helped employees with configuring Netscape, Pine or Outlook as their email clients.-Maintained shift reports during outages and at the end of each shift.-Created tickets using the Remedy ticketing system, and accurately updating tickets with all pertinent actions and data.-Initiate multi-line conference calls for management during outages.

Fairfax, Virginia, United States

-Unpacked and examined incoming shipments, reported damaged items to supervisor.-Maintained inventory of shipping materials and supplies.-Packed, sealed, labeled, or affixed postage to prepare materials for shipping, using hand tools, power tools, or postage meter.-Managed files, spreadsheets, and miscellaneous documents.-Maintain an organized and clean work area-Prepare shipments with the correct mailing labels and ensure that all orders and withdrawal requests from the warehouse is correctly fulfilled.-Consolidate shipping orders.-Maintain the automated inventory management system to ensure that actual physical inventory matches the database logical inventory.-Perform the inbound and outbound paperwork and answered phones.

Fort Myer, Va

The 3rd United States Infantry Regiment is a regiment of the United States Army. It currently has three active battalions and is readily identified by its nickname, The Old Guard, as well as Escort to the President. The regimental motto is Noli Me Tangere (from Latin: – "Touch Me Not"). The regiment is a major unit of the Military District of Washington (MDW).