John Reed Email & Phone Number

Houston, Texas, United States

Supervised team by consulting with customers to define work requirements,providing direction to employees, and monitoring task performance and resources. Led multiple IT support functional teams including Desktop Support, Project Leads, the IT Customer Service Desk, International and External Partner Liaisons, and Web Developers. Communicated and directed policies aligned with the Agency's strategic goals, examined and updated functional processes and procedures to meet those goals. Coordinated web architecture and design activities, and managed IT Projects for the International Space Station (ISS), Gateway, and Commercial Lower Earth Orbit (LEO) Program Offices. Planned contractor team work, managed team resources and personnel, led daily tagups, and provided project statuses to contract and NASA program management.

Houston, Texas, United States

Team Lead for Web Development for ISS, Gateway, and Comm LEO program. Manages IT Projects for team supporting SharePoint, Confluence WIki, WordPress, and Windchill. Plans work, manages workload, leads daily tagups, ensures execution, and provides project statuses to management. Coordinates integration efforts across applications and platforms.

Houston, Texas Area

Lead SharePoint architect for ISS, Gateway, and Comm LEO programs at NASA. Develops architecture, governance, and custom solutions. Manages multiple technical projects with diverse business requirements. Performs business analysis, gathers requirements, and initiates projects. Manages SharePoint team for solution development, implementation, and sustaining operations. Coordinates with operations and development team and provides oversight for integration efforts. Completed SharePoint on-premises upgrades for multiple farms.

Houston, Texas Area

IT Project Manager and architect for a global SharePoint information framework encompassing the Production and Development Companies at ExxonMobil, showcased twice at Microsoft’s Global Energy Forum. Consulted with stakeholders to develop foundational models for company-wide governance, support, access, migration, and taxonomy. Prototyped design recommendations, collecting and implementing feedback in an iterative process to build fit for purpose and intuitive business solutions. Created and presented marketing materials to international partners, communicating benefits and driving enterprise-wide adoption of SharePoint standards. Provided subject matter expertise for infrastructure and architecture by developing guidance, creating best practices and capturing lessons learned.

Houston, Texas Area

Flight Controller performed technical planning, system integration, cost and risk, preflight testing, verification and validation, and documentation of the Bioastronautics Telescience Center Operations Hardware and Software. Planned and Executed Human Research rack activation and deactivation, hardware setup, and software configuration for Human Research Facility activity data downlinks onboard the International Space Station. Data subject matter expert for increment console operations team responsible for real-time Telescience Center customer support, user interface, logistics and equipment. Completed functional analysis, timeline analysis, detail trade studies, requirements allocation and interface definition studies to translate customer requirements into hardware and software specifications.

Houston, Texas Area

Maintained data integrity through research and evaluation of structured reference metadata tags for Shell owned and operated wells.Performed shared drive analysis and consolidation for publishing documents by writing Python scripts to crawl, copy, and delete files. Performed SQL queries to compare and manage attribute data to improve search functionality among Shell assets. Consolidation and integration of physical records into a web-based search engine to improve company performance goals.

Houston, Texas Area

Trained of all aspects of Shuttle Instrumentation and Communications systems operation, monitoring, analysis, troubleshooting, including rule and procedure development.Trained astronauts and flight controllers in the Instrumentation and Communications systems by formulating and instituting lesson plans and scripts for all stages and aspects of flight from pre-launch to landing.Extensive Mission Specialist training in Propulsion, Environmental, Power, Guidance and Navigation systems allowing for the ability to serve as an astronaut substitute for Ascent, Entry and Orbit Simulations. As a liaison provide integration of engineering and flight operational data packages, coordinating between astronauts, flight controllers, engineers and programmers. Developed simulator software providing baseline requirements for flight specific missions. Responsible for software development lifecycle creating mission specific simulator loads.Designed, developed, and verified requirements for mission projects detailing training for communications systems for STS-126, STS-119, STS-131, STS-133, and STS-135. Supported more than 300 events amassing over 1500 hours of console work.

Houston, Texas Area

Operates various data entry terminals and automated data systems to implement seasonal balanced billing program.Processed enrollment in balanced billing program and retro-activate bills.Resolved suspended accounts and billing problems by manually processing batches.Followed standard sequences and coding in entering and keying in data.

Houston, Texas Area

Compiled, cataloged, and digitized data for inventory and verification of documentation practices.Prepared FDA documentation for off-site storage including use of federally mandated documentation practices in archiving.