Crystal Legal Services LTD are one of the country’s leading Claims Management Companies that specialise in the management and resolution of PPI claims. Employing 100 staff.In June 2014 the Managing Director/Owner of Crystal recognised the need the recruit a HR professional that could support the business and develop strategies, policies and procedures that would facilitate business growth and improve staff retention. The role of HR Manager was to proactively manage and develop the business’ HR, recruitment, leaning and development and facilities functions whilst also providing support to management with regards all “people” related matters. In addition as a member of the senior management team I worked with the Owner and other SMT members to identify and facilitate growth as outlined in the company’s strategy and goals. Achievements- Reviewed and redeveloped company policies and procedures (for HR, recruitment, learning and development, facilities and HR reporting) that enhanced service delivery and provided accurate, timely and effective support, guidance and coaching to management and staff- Liaised with external service providers and prospective candidates to support operational and growth plans- Provided advice, support and coaching to the raised the awareness of workplace health and safety and good working environments- Led and contributed towards projects and activities critical to business growth, improvement and success (e.g. the development of staff grading structures for pay, restructures and other people led initiatives such as engagement surveys)- Improved HR process and procedure in order to support the growing and changing needs of the business

Staffs Housing Group is a group of companies that includes a Housing Association & a charity (Arch) that provides support to vulnerable people such as refugees, those affected by domestic violence, alcoholism, ex-offenders. Turnover £18m, 350 staff. In 2013 Arch felt the need to recruit an experienced HR Advisor to work alongside the HR Manager. The role of HR Advisor is to assist the HR Manager to deliver proactive HR services, support and advice to management and employees whilst also assisting to review, redevelop and implement new policies, procedures and processes and to work with management in ways that develops personal knowledge, skills and experience regarding people related matters. In January 2014 the HR services for both Arch and Staffordshire Housing Association were merged to form one group service. The role of HR Advisor was to work as before across all sections of the group providing advice, support, guidance and coaching to 350 staff.Achievements- Worked with the HR Manager to review and redevelop HR processes and procedures in ways that enhanced service delivery- Assisted the HR Manager to undertake TUPE transfers and complete other restructure activities- Responsible for the delivery of timely and effective advice, support, guidance and coaching to management and employees- Worked with management to proactively resolve a number of disciplinary, grievance and performance management concerns, worries and issues

Autonet is one of the UK’s largest independently owned insurance brokers providing general insurance products to the public. Turnover £100 million, 650 staff.The role of Head of HR was to review, develop and implement all the people related strategies, policies and procedures needed to support the ever changing needs of the business. To review, implement, develop and manage HR services in ways which supported the achievement of business objectives; to influence and change the organisational culture in ways that improved performance and employee engagement. Achievements- Worked with the Board and management teams to implement, manage and develop HR services that provided accurate, timely and effective advice, support, guidance and coaching to management and employees (including; generalist HR, recruitment, learning and development and facilities)- Developed and implemented strategies that facilitated a 20% reduction in staff attrition- Developed and implemented strategies, policies and procedures that reduced absenteeism by 10%- Designed and executed recruitment strategies and campaigns that support operational and growth plans- Designed, implemented and evaluated learning and development initiatives that supported individual and organisational development - Led and contributed towards projects critical to business growth, improvement and success (e.g. restructures, relocations and other people led initiatives such as Staff Forums, engagement surveys, benefits packages and reward schemes)- Improved HR process and procedure in order to support the growing and changing needs of the organisation

Micro Peripherals Ltd are a leading I.T. distribution company that supply schools and major retail stores throughout the UK. Operates from Basingstoke and Altham, Lancashire, 450 staff. The role of Training and Development Manager was to set-up, develop and manage the training and development function in ways that supported business achievement and culture changes. To assist the review of operating structures; develop and implement learning and development initiatives and evaluate the success of the restructures and initiatives used. Achievements- Working with the HR Director and management developed and implemented a T&D strategy that promoted best practice and high performance- Designed, implemented and evaluated competency based job descriptions and development activities for all core roles- Designed, implemented and evaluated appraisal systems which provided individuals with proactive and effective feedback that supported self-improvement and business achievement- Assisted the design and implementation of a new company structure (including the design and execution of assessment centres that were used to reallocate job roles and grades)- Liaised with external parties to provide employees with access to business relevant qualifications and courses

PPML are a market leading administrator of high value pensions and SIPP products. Employing 350 staff. The role of T&D Manager was recruited to investigate and implement people development strategies and activities that would promote best practice and assist the sale of the business. To recruit, develop and manage teams of like-minded professionals that developed, delivered and evaluated a wide variety of development activities that supported the achievement of business goals; to provide advice, support, guidance and coaching to management and employees that positively changed culture and improved performance. Achievements - Working with the HR Director developed and implemented a T&D strategy that promoted best practice and high performance- Designed, implemented and evaluated competency based job descriptions and development activities for all core roles- Developed, delivered and evaluated management development programmes that improved staff retention and morale- Created a number of innovative learning solutions that added value and made learning and development activities more accessible to employees (e.g. on-line training, learning library, access to professional training)- Worked with the management team to successfully achieve the IIP award for the first time in the company’s history.

A part of the HSBC Group HSBC Select is an insurance broker providing general insurance products to businesses and the general public. Employing 650 staff across two sites in Stoke-on-Trent and Newport, South Wales. The role of T&D Manager was to work with the HR Director to design, implement, manage and develop teams of like-minded professionals and learning and development activities in ways that supported business growth and operational needs. To work with management and employees to achieve standards such IIP; to work with external professionals in ways that provided employees with access to business relevant qualifications and courses and to constantly evaluate the initiatives delivered to ensure success and cost effectiveness. Achievement - Working with the HR Director developed and implemented a T&D strategy that promoted best practice and high performance- Designed, implemented and evaluated competency based job descriptions and development activities for all core roles- Developed, delivered and evaluated management development programmes that improved staff retention and morale- Designed, implemented and evaluated a Training & Competence Scheme that met the requirements of external bodies such as the Financial Service Authority- Designed, delivered and evaluated core development programmes for management, sales and customer service roles- Worked with the management team to successfully achieve the IIP award for the first time in the company’s history.