John Robinson Email & Phone Number

Rome, New York, United States

As a Knowledge Analyst, I aid The Griffiss Institute in their mission to develop the next generation of STEM talent and defense technologies that will strengthen U.S. national security and create economic opportunity for our region, state and nation. My role will contain the typical duties of an Operations Analyst and Knowledge Manager, where I'll be working across several programs simultaneously to ensure efficient execution, customer satisfaction, and program success.

Syracuse, New York, United States

As a Senior Customer Success Agent, I served as the primary point of contact for 40 clients. For these clients, I provided live user/admin support, hosted regular check-in meetings to better understand their goals, monitored client health via app usage, and identified expansion opportunities as well as managed the implementation of the resulting development projects. The development projects I most often managed included digital asset management software integration, hardcoded design adjustments, and platform expansions.In addition to my client-facing role, I also performed quality assurance testing on product enhancements, generated customized invoices for clients in QuickBooks/Stripe, reached out to clients when collections efforts are needed, and ensured timely payment of StorySlab's expenses.

Syracuse, New York Area

In addition to the general job duties that overlap with the Senior Customer Success Agent position noted above, I had some notable accomplishments prior to my promotion:- Created a points-based system for assessing the overall time involvement of managing accounts, to best ensure an even workload as the company planned for scaling.- Implemented a Freshdesk ticketing software to provide clients with faster and higher quality responses.- Structured and generated articles for the internal and external Knowledge Base.- Assisted with the implementation of a Toucan analytics platform for the purpose of generating monthly analytics reports for clients, from the SQL database.

East Syracuse, Ny

As an Advanced Staff Accountant at FMF&E, I assisted with the financial statement auditing process for a variety of companies primarily in the construction, energy, manufacturing, and banking industries. Additionally, I performed inventory counts, cash counts, ACH audits, and LFR audits for a variety of companies. My favorite experience in this position was processing quarterly and semiannual internal audit procedures for a local federal credit union, as this continually expanded my knowledge of Microsoft Excel.

Syracuse, New York Area

Thanks to the FMF&E internship program, I was able to further my understanding of 401(k)s through eligibility, payroll, and rate of return testing. Additionally, I continually demonstrated my commitment to high quality work that would later result in being offered a full time position.

Rochester, New York Area

During my senior year at RIT, I had the pleasure of working with a very talented group of engineer and design students who desired to make discreet cooling vests for individuals struggling with conditions that worsen in warm environments. In my role, I assisted with fundraising as well as performing customer research through both in-person interviews and secondary sources.

Rochester, New York, United States

As a clerical worker at the RIT Saunders College of Business, I served as the first point of contact for students and general staff seeking assistance with academic questions and location information.

Baldwinsville, Ny

During the summer of 2015, I worked a seasonal position as a sales associate for Liverpool Pool and Spa. In addition to further developing my soft skills related to the sales process, I also created a New Employee Handbook for future employees to use. This experience was so enjoyable that it helped foster a passion for knowledge management that I would be able to utilize in future positions.

32 Fair Oaks Drive, East Rochester, 14445

In my sophomore year of college, I was fortunate enough to become involved with a student led startup centered around bringing software tools to schools, in order to maximize the value of their investment in tablet devices. As the team’s VP Finance, my role was to assist with raising funds to ensure a successful product launch. In this role, I performed grant writing and also furthered my understanding of how to perform persuasive presentations before high net worth individuals. Additionally, I created profit and loss statements to assist the CEO’s decision making, as well as assisted with the incorporation and annual tax filing process. All in all, I was able to help raise over $15,000 without expending equity thanks to RIT’s generous grants and business plan competitions.

Pittsford, Ny

Through my internship with Bonadio, I prepared 1040 tax records for clients in the Rochester area as well as extensions as needed. This improved my understanding of the tax reporting process, which would be beneficial in future accounting roles, and also strengthened my attention to detail, which has been useful throughout my career.

Upstate, New York (Multiple Work Locations)

As a lead generator for Holbrook, I was tasked with developing a firm understanding of their Heating and Cooling solutions as well as using this knowledge to increased mindshare through speaking with Home Depot customers. On average, I would generate1 lead every 2 hours and was awarded a certificate of recognition for strong work ethic as a result.

Master Of Business Administration (M.B.A.), Accounting, 3.64 Gpa

I receiving my MBA as part of RIT's 4+1 program. Thanks to Tiger Tank and the NYSSCPA, I was lucky enough to receive scholarships which.

Bachelor Of Science, Accounting, 3.58 Gpa

Activities and Societies: In addition to academic studies, I assisted in the re-installation of RIT's business fraternity, Delta Sigma Pi.

General Education Development (Ged), 93.87 Gpa

Activities and Societies: Throughout High School, I participated in Youth Court, Mock Trial, and Model United Nations to develop soft.