Resolved product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, and following up to ensure resolution. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Educated customers about billing, payment processing and support policies and procedures. Maintained up-to-date knowledge of product and service changes.

Taught emergency response and rescue protocols for water safety. Instructed students in water safety techniques. Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support. Collaborated with parents regarding youth swim goals and planned course path.

Collaborated with other camp counselors to design enriching learning activities for campers. Instructed participants on activities' goals, procedures and safety considerations to promote beneficial outcomes for all campers. Supervised pre-planned field trips and followed established safety guidelines to minimize campers' accident and injury risks. Maintained facility, equipment and vehicles to promote a safe and secure environment for campers and staff.