John Scott Email & Phone Number

Atlanta, Georgia, Us

Responsibilities include:+ Creation of Admin/User Guides in Madcap Flare for a single source application+ Technical documents+ Training materials+ Created and maintain Web Grid of customer documentation

Duluth, Ga, Us

Technical Writer for Horizon Software. Responsibilities included:+ Creating User Guide for OneSource Business Analytics.+ Creating Release Notes for the December release of OneSource. Release notes were compiled from bugs and new enhancements information contained in TFS.+ Modifying the OneSource Vending User Guide for Healthy Vending machines. This effort consisted of combining three existing documents into a new template.

Milwaukee, Wisconsin, Us

Senior Technical Communicator Lead for the Bank of America (BAC) team for Web Bill Pay products. Responsibilities included:*Creating all information displayed on the User Interface (elements, text, help, errors and positive acknowledge text).*Obtaining approvals from BAC legal and product team for additions/modifications for all elements, help, FAQ’s, text and user received correspondence.*Creating Information Element (IE) documents. These documents track and verify the information that is displayed on the User Interface (elements, text, help, errors and positive acknowledge text). Creating these documents required a close working arrangement with the Technical Leads for Design, Development, Quality Assurance and Service Assurance. These documents were used by Quality Assurance in the creation of their test plans and by Service Assurance in their User Acceptance testing with BAC.*Creating and maintaining topic based help in XML and HTML. Help examples include FAQ’s, “How to” and informational text.*Defining American Disability Act requirements for all web site elements and applying BAC guidelines to all User Interface elements in the applications. This information was defined for inclusion into the code base by Development in the IE documents.*Creating and coding HTML user received correspondence emails. Correspondence Guide was maintained for all in-product and emails. This guide contains specific information about each message while defining the triggers and variables for each message.*Creating and refining application wireframes*Defining/Refining user/business requirements as received from Fiserv product team*Testing products to ensure that user/business requirements and documentation met user’s expectations. This required working with the Technical Leads from Quality Assurance and Service Assurance to ensure that the products were delivered with no Sev 1 or 2 problems*Creating and tracked modification requests related to the user/training materials.

Duluth, Ga, Us

Contract Instructional Designer/Technical Writer for CIBA VISION for the Warehouse Management System (WMS) product. Responsibilities included:• Creating documentation to support the move from the existing WMS to the Red Prairie product for the distribution center. This documentation consisted of the creating FDA required documents, UTS and UAT test scripts, Functional Risk Analysis (FRA), infra-structure documents (hardware and software), job aids, user requirements, infrastructure drawings, process flows, SOPs and engineering documents.• Creating new training materials for the transition from the existing software/hardware to the new software/hardware. These materials consisted of job aids, training handouts and training strategy.• Assisting in the training delivery of the new WMS product.• Suggesting and implementing new processes to increase productivity in the product flow.• Uploading Red Prairie software on work stations located throughout the Distribution Center.

Dallas, Tx, Us

Instructional Designer/Technical Writer/Trainer for AT&T. Responsibilities included:*Creating user/administrator/training materials for various software/hardware applications. These materials consisted of user, administrator, self-paced online training, instructor led classroom information, job aids, and quick reference guides.*Designing and supporting online help system for various applications. These help system were created in HTML and complied HTML that were integrated into the application.*Maintaining close working relationship with Requirements, Development, System Test and Service Assurance groups. Required to create materials from requirements and to provide to the test groups to help in creating test scenarios. Planning and coordinating testing on all user/training materials to ensure that the application met the requirements.*Creating and tracking modification requests related to application and user/training materials.*Providing classroom led instruction and train the trainer sessions for different products.*Designing and publishing the 2002 AT&T Annual Report web site.*Resident Visitor at Bell labs NJ (1982) working alongside of development and testing in the creation of code/training materials.