John Scott Email & Phone Number

Atlanta, Georgia, US

Responsibilities include:+ Creation of Admin/User Guides in Madcap Flare for a single source application+ Technical documents+ Training materials+ Created and maintain Web Grid of customer documentation

Duluth, GA, US

Technical Writer for Horizon Software. Responsibilities included:+ Creating User Guide for OneSource Business Analytics.+ Creating Release Notes for the December release of OneSource. Release notes were compiled from bugs and new enhancements information contained in TFS.+ Modifying the OneSource Vending User Guide for Healthy Vending machines. This effort.

Milwaukee, Wisconsin, US

Senior Technical Communicator Lead for the Bank of America (BAC) team for Web Bill Pay products. Responsibilities included:*Creating all information displayed on the User Interface (elements, text, help, errors and positive acknowledge text).*Obtaining approvals from BAC legal and product team for additions/modifications for all elements, help, FAQ’s, text.

Duluth, GA, US

• Contract Instructional Designer/Technical Writer for CIBA VISION for the Warehouse Management System (WMS) product. Responsibilities included:
• Creating documentation to support the move from the existing WMS to the Red Prairie product for the distribution center. This documentation consisted of the creating FDA required documents, UTS and UAT test scripts.
• Creating new training materials for the transition from the existing software/hardware to the new software/hardware. These materials consisted of job aids, training handouts and training strategy.
• Assisting in the training delivery of the new WMS product.
• Suggesting and implementing new processes to increase productivity in the product flow.
• Uploading Red Prairie software on work stations located throughout the Distribution Center.

Dallas, TX, US

Instructional Designer/Technical Writer/Trainer for AT&T. Responsibilities included:*Creating user/administrator/training materials for various software/hardware applications. These materials consisted of user, administrator, self-paced online training, instructor led classroom information, job aids, and quick reference guides.*Designing and supporting.