Michael Sweeney Email & Phone Number

As a Gainsight Admin at VMware, I leverage my multiple Gainsight certifications and 5.5 years of experience as a former Enterprise Support Analyst at Gainsight to drive customer retention, satisfaction, and loyalty. I am passionate about helping customers achieve their desired outcomes and maximize their value from VMware's products and services.I have developed and implemented various customer success strategies, processes, and best practices using Gainsight's powerful platform and features. I have also trained and supported other Gainsight users and stakeholders across the organization. I excel at active listening, problem-solving, and collaborating with diverse teams and customers. My goal is to continuously improve and innovate the customer experience and success at VMware.

Listed skills include Hospitality Management, Management, Inventory Management, Schedules, and 24 others.