Morgan Franz Email & Phone Number

Atlanta, Georgia, US

Menlo Park, CA, US

In my role as a Senior Solutions Consultant at Genesys, I empower partners to succeed in PreSales engagements by providing expert technical guidance, demoing and positioning Genesys solutions to exceed channel goals. By leading key enablement initiatives both internally and with Strategic Partners, I’ve played a pivotal role in launching joint solutions.

San Francisco, CA, US

At Talkdesk, I led a high-performing, highly-engaged team that supported enablement and technical requests from PS and Partners. I launched the Internal & Partner Product Enablement program, driving cross-departmental collaboration and ensuring sustainability through comprehensive resource management, content creation, and process documentation. My.

San Francisco, CA, US

As a Principal Consultant at Talkdesk, I focused on building strategic relationships and fostering collaboration across the organization to ensure comprehensive Professional Services enablement for over 25 products. My work in creating and documenting solutions for Industry Integrations (including EHRs, Banking Cores, and E-Commerce) and CRM Connectors.

Portland, OR, US

In my role as a Business Systems Analyst at Cambia Health Solutions, I managed the implementation and optimization of NICE CxOne IVR, Digital, and Self-Service Virtual Agent Bot solutions across 30+ departments. My leadership in overseeing tasks, resources, and risks ensured consistent communication and on-time project delivery. I also led the integration.

Hoboken, New Jersey, US

As a technical solution expert on NICE inContact's UI and technical infrastructure, I played a pivotal role in bridging the gap between Services, Product Management, and R&D. I collaborated closely with cross-functional teams to remove roadblocks, enabling our services departments and customers to leverage NICE CxOne applications effectively and achieve.

Hoboken, New Jersey, US

As a Staff Implementation Manager at NICE, I led the successful execution of complex, global SaaS projects for commercial, strategic, and enterprise clients. My approach was rooted in thorough discovery sessions, where I identified client business needs and aligned our solutions to meet those needs. By adhering to PMP standards and waterfall methodology, I.

San Jose, CA, US

As a Quality Manager at eBay/StubHub, I was responsible for supporting a team of over 30 Department Managers, Team Leads, and Coaches, ensuring that a department of 250+ representatives consistently delivered superior customer care. I collaborated with global teams to create, standardize, and implement Quality processes and SOPs, establishing consistent.

San Jose, CA, US

In my roles as a Fraud Investigator and Customer Service Representative at eBay/StubHub, I was dedicated to protecting the platform by conducting thorough reviews of accounts for fraudulent activity and implementing infringement and counterfeit prevention measures. My commitment to providing exceptional support to both buyers and sellers ensured that.