Inside Sales Representative
CurrentThe Account Representative sells company products and services via telephone, internet and e-mail. Works in conjunction with Field Sales Representatives, Product Management, and Sales Management to increase customer penetration and sales opportunities. Success is measured by meeting defined sales objectives and performing all duties with a high ethical standard and exceeding all customer requirements. Requires eye for detail, proof reading for accuracy, and maintaining quality expectations. Expands product knowledge by utilizing all resources including product literature, factory representatives, product managers, sales managers and other sales representatives to be able to discuss product options with customers and sell TTI strengths. Provides management with information regarding sales, marketing techniques, new products and market strategy by preparing forecast and activity reports on account territory. Participates and attends sales calls with Field Sales Representatives to develop sales relationship and trust with the customer and TTI. Increased sales are result of good relationship sales. COMPETENCIES Delivering Results Maintaining a high level of commitment to personally getting things done. Customer Service Recognizing and understanding customers' needs and delivering in a manner that exceeds customers' expectations. Relationship Management Developing and maintaining positive relationships with individuals outside their work group. Persuading to Buy Convincing others to buy a product or service. Negotiation Identifying the needs and motives of both parties involved and working toward mutually beneficial agreements. Quality Focus Promoting and maintaining high standards of quality at work. Teamwork and Collaboration Effectively working and collaborating with others toward a common goal. Planning and Organizing Effectively organizing and planning work according to organizational needs by defining objectives and anticipating needs and priorities.
