John Scranton Email & Phone Number

Reston, Virginia, United States

Specializing in federal civil contracts with a secret security clearance, I have a proven track record of producing critical, high-visibility deliverables for agencies like the NTIA and USCIS. My expertise lies in leveraging advanced analytical capabilities and technical knowledge to foster informed decision-making and operational advancements.● Strategic Report Analysis & Management: Proficient in merging extensive datasets to produce insightful analytics, such as incident statistics and performance reports, thereby empowering strategic decision-making and enhancing project visibility.● Documentation Precision: Known for creating detailed documentation and refining technical outputs with a meticulous eye for clarity and accuracy, ensuring stakeholders receive clear and precise information.● Advanced Analytical Proficiency: Skilled in advanced Excel techniques for building complex data models, pivot tables, and visualizations. Equally adept at designing PowerPoint slide decks that effectively communicate intricate information in an accessible and visually engaging format.● ServiceNow and Service Desk Excellence: Demonstrated expertise in ServiceNow operations, incident management, user support, and service delivery optimization, enhancing client satisfaction and process efficiency.● Query Management & System Expertise: Effective in the sophisticated management of system queries and operations, ensuring critical tasks progress smoothly and contribute to the overall efficiency of organizational processes.● Access & Systems Management: Entrusted with comprehensive access to vital IT systems, facilitating strategic oversight and resource management to support secure and efficient project execution.With a commitment to excellence and a deep understanding of the complexities involved in federal projects, I continue to contribute to the success and efficiency of public sector initiatives.

Fairfax, Virginia, United States

● Full retail lifecycle responsibility for customer relationship management, spanning multi-channelcommerce (order-to-cash and fulfillment—across brick-and-mortar, online, and customercare/phone)—from the brand-centric web-site to third-party merchants● Various aspects of KYC (Know Your Customer) engagement—especially critical in the smallbusiness context, where a high degree of high-touch customer interaction is a differentiator incompeting with volume-based sellers (cultivating reviews and brand/product promotion,including in-store customer service and representation)● SaaS platform responsibilities (e.g., ShipStation order management), including generating APIkeys and various aspects of low code/no code platform configuration● Third-party storefront management (e.g., Amazon, Wal-Mart), from brand registration to productlaunch, including product licensing and Global Trade Item Number (GTIN) barcode generation (allof which involved research on process and methodology on behalf of my employer)● Financial management responsibilities, including end-of-day closeout and invoice management(online and in-store)● Inventory management, including stocking and replenishment, cross-platform distribution,product intake, partner channel engagement, shipping and fulfillment

Vienna, Virginia, United States

● Produced reports compiling statistical data gathered by field technicians (telecommunications)● Used computer-aided design (CAD) and geospatial imagery to map site schematics● Monitored compliance with safety protocols, including performing virtual audits

Shenzhen, Guangdong, China

● Taught English as a second language to approximately 100 students weekly● Adapted instructional materials for varying levels of proficiency (students aged three to 17 years)● Trained and assisted the professional development of instructors, aiding in their onboarding andassimilation● Performed trouble-shooting and device technical support● Developed, implemented, and maintained an electronic knowledge base of multi-mediacurricular materials● Performed under pressure, ensuring coverage and continuity as instructors departed andincoming replacements came up to speed

Fredericksburg, Va

Internship position in which I assisted in coordinating the technical pre-production and show run of two independent theatre productions. With a small group I worked to construct and develop set pieces, organized and directed offstage actors, and co-led a team of six crew members throughout the rehearsal process and performance of the three-week play run.

Washington D.C. Metro Area

Assisted with raising and training three service dogs for the nation’s oldest service dog program. Volunteered with set-up and flow of the annual CCI “DC Dogfest” charity event on two occasions, which raised over $100,000 for this deserving non-profit organization.

Merrifield, Va

Ensured the inventory of over 1000 trees were properly maintained and cared for. Input new orders and tracked alternative varieties of trees to incorporate into the garden center. Interacted with customers on a daily basis on how to choose, plant and maintain their trees.

Davis, Ca

Participated in scheduled practice sessions for the community youth track program. Assisted in constructing venues for youth track meets, and coaching youth athletes, including building workout schedules for participating runners.

Davis, Ca

Organized paperwork and files, stored and delivered interoffice mail, greeted and redirected school visitors, answered and transferred phone calls.

Landsthul Regional Medical Center, Landsthul, Germany

Organized and filed patient medical records. Ensured compliance with protected healthcare information privacy laws during transition from paper to electronic charts.

Bachelor Of Arts - Ba, International Relations And Affairs

General Studies

General Studies

High School Diploma

Education record