John Sheldon Email & Phone Number

Boston, Massachusetts, United States

Working in a highly dynamic work environment has given me the expertise required to provide all levels of support for my end users with professionalism and dexterity. In my current position, I am responsible for providing all levels of technical support by responding to emails, phone calls, casual hallway conversation, and tickets generated in response to.

Boston, Massachusetts, United States

• Lead Technician who supervised the investigation and resolution of hardware and software issues both remotely and onsite.
• Expertly installed, configured, monitored and troubleshot PC's and related hardware on all OS platforms.
• Configured and utilized bootable usb/firewire external hard drive to bypass hard drive (eliminating software problems) and boot to both PPC and Intel Apple Computers.
• Configured and utilized Apple ASD EFI and ASD OS bootable diagnostic tools to troubleshoot modulars including hard drive, video, memory, ethernet, bluetooth, wireless connectivity, keyboard, trackpad and clicker.
• Supervised front desk person, 1 field pc technician and 3 on site bench pc technicians

Wilmington, Massachusetts, United States

• Hardware repair for PCs and laptops
• Built and utilized bootable USB/firewall external hard drive to eliminate software problems
• Troubleshoot hard drives, video, memory, Ethernet, Bluetooth, wireless connectivity, keyboard, trackpad, and clicker failures
• Certified and experienced in repairing Acer, Alienware, Dell, HP, Apple and Toshiba laptops

Boston, Massachusetts, United States

• Maintained and provided senior level knowledge of IT/IS technology in a college environment.
• Provided senior level helpdesk support to Faculty and Staff.
• Mentored/trained lower level helpdesk associates.
• Executed a variety of helpdesk centered projects.
• Carried out departmental and company processes.
• On the client's behalf, communicated with a variety of vendors for issues and needs in terms of hardware, software and communications.

Boston, Massachusetts, United States

• Information Services and Technology (IS&T)-Hardware Services Team
• Repaired complex and diverse computer support activities, both in-person and via telephone.
• Repaired desktop and laptops that were supported by the Institute.
• Interpreted and resolved a variety of situations and issues.
• Consulted with customers on upgrades and repairs.
• Documented repairs using ticketing system.

Boston, Massachusetts, United States

• Replaced XP Compaq desktop computers with new Vista HP desktop computers
• Migrated image from one hard drive to others using Ghost software.
• Installed backup software for distribution and maintenance all computers and peripherals.
• Installed and configured Blackberry Desktop Manager
• Coordinated and confirmed desktop configurations were complete and network connectivity worked securely, with Washington, DC and other local offices