John Thornton Email & Phone Number

Round Lake, Il, Us

Rolling Meadows

Greater Chicago Area

*Provided resource management and prioritization*Maintained Project Scope against Statement of Work*Developed business use cases for feature development and regression testing*Hosted project status calls and developed weekly status and burn-down reports*Trained end users on system and feature functionality*Coordinated ongoing ccount and product support new systems / functionality

Chicago, Illinois

*Effectively communicated and managed stakeholder expectations to team members*Lead onsite Business Requirements Gathering Sessions*Documented Business Use Case Records*Facilitated resource management and prioritization*Maintained Project Scope against Statement of Work*Identified and resolved resource issues and conflicts within the project team*Planned, scheduled and tracked project timelines and milestones*Coordinated data mapping and development efforts*Hosted regular status calls and developed weekly status reports*Procured deliverable and project acceptance*Trained end users on platform functionality*Lead User Acceptance Testing sessions

Chicago

*Assessed needs and assisted in developing specifications to meet business objectives*Provided technical and product front-end support for assigned accounts*Provided support for new implementations, system upgrades, system improvements, major design changes, carrier file conversions, and related applications to client needs.*Provided training to clients on the effective utilization of their licensed software.*Maintained knowledge of CS STARS products and integration across all product lines*Assisted the Account Executive with product demonstrations.*Coordinated with other Product Groups regarding enhancements and problem resolution to ensure integration between products*Analyzed client business needs and workflow to develop product enhancements or custom solutions*Communicated status of outstanding projects to internal and external customers.

Chicago, Il

*Configured websites in accordance with customer requirements*Responded to internal and customers requests in timely & organized fashion*Coordinated with Solutions Consultants, Project Managers and *Customer Success team*Managed tasks on multiple projects to completion*Advised customer and management on project progress and solution implementation*Programmed custom made website from client specifications

Chicago

*Assist in day to day user requests and questions concerning financialsoftware*Document application functionality and project progress*Provide input on software development*Document user testing on new application development*Perform application testing in beta stage of project implementation

Dubuque, Ia

*Conduct weekly conference calls with company clients*Use CRM to prioritize, communicate, and categorize client requests *Research system problems or errors*Facilitate problem resolution with client systems*Schedule and perform software/product updates on test/prod servers*Lead small teams in problem resolution and process documentation*Perform monthly, quarterly, & yearly system updates*Ensure product function/feature legality with product managers*Review and relay client requests with product management *Work with developers to resolve InteGreat software offering*Ensure projects deliverables come in on time and within budget

Dubuque, Ia

*Monitor production, developmental and test mainframes for numerous clients*Ran report requests for internal and external company clients*Ensure the uptime of production and test servers (Windows/Unix)*Perform nightly/monthly backups for client servers as well as AS400*Transmitted insurance claims files to various customers through PACT*Monitor transmission lines between various onsite servers and clients*Provided foundation for department wide documentation revision goal*Interact with customers as well as business partners for various projects*Worked closely with company partners in the automation of technologies*Perform server reboots and IBM mainframe IPL's *Ensure the completion of nightly Mainframe batch runs and client-submitted jobs*Assisted in training staff with document conversion & updating process*Perform various client user/system requests via phone, email or system alert*Worked in small groups on multiple projects involving the improvement of workflow

Mba, Business Administration

Cumulative GPA of 3.5/4.0

B.A., Computer Information Systems