John Tocci Email & Phone Number

Devon, Pennsylvania, United States

Wayne, Pennsylvania, United States

- Led sponsorship sales and performed outreach through various platforms to new accounts in the Life Sciences Industry- Leveraged relationships within the Life Sciences Industry to drive leads and assisted in a speaker referral process of up to 40 – 50 conference speakers to gain new attendees- Spearheaded communications to 10 - 15 sponsors related to all.

Greater Philadelphia Area

• Led onsite registration for the 2019 National Retail Federation, facilitating arrival for more than 350 SAP attendees and provided welcome packets on-site
• Aided in a social media plan and content calendar that included posts about SAP specific software in the Utilities industry
• Provided sign graphics and social media promotion for the Financial Services Innovation day event and supported attendee registration on-site
• Used Excel to inform on budget allocations for future event planning in the Utilities industry
• Produced digital advertisements for SAP podcasts shown on all social media sites

• Engaged in lead nurturing through email that provided existing customers with event reminders, surveys, and other information about the company
• Created digital content such as informational videos and tweet cards that showed consumers how the ProjectWise software worked and to drive engagement
• Produced and distributed weekly internal newsletters to nearly 300 members of the ProjectWise Delivery team to inform of new sales deals and updates about the software
• Conducted survey-based market research by interviewing over 40 users to gain competitive intelligence on computer software user brand preferences and aggregated findings to help inform management on communication.
• Supported software update conversion by facilitating customer transition, ensuring minimized user interruption and superior customer satisfaction.
• Evaluated customer turnout reports from webinars and learning conferences to improve attendee performance in the future

Center City Philadelphia

• Fielded consumer calls and emails, handling a volume of approximately 30 communications per day
• Researched businesses for proper credentials and possible violations ultimately reporting these to the agent supervisor
• Evaluated consumer complaints and summarized these grievances to provide insight for the agent’s investigation
• Helped attorneys with files and organization

• Supervised up to 30 or more children per day aged 3-15
• Maintained pool equipment and helped manage eight other lifeguards in organizing daily responsibilities
• Enforced club regulations and responded to daily member inquiries
• CPR Certified under the American Red Cross

Bachelor Of Science In Business Administration, Marketing

Education record