- Led sponsorship sales and performed outreach through various platforms to new accounts in the Life Sciences Industry- Leveraged relationships within the Life Sciences Industry to drive leads and assisted in a speaker referral process of up to 40 – 50 conference speakers to gain new attendees- Spearheaded communications to 10 - 15 sponsors related to all upcoming events, and provided marketing collateral for promotion- Directed KENX’s global webinar program including ten per month; scheduling, promoting, and running the full webinar as well as designing and creating email campaigns through Klayvio- Managed all virtual platform activities in Whova (hybrid event site) total of ten conferences through the website and phone app i.e., setting up all speakers, sponsors, and attendees on the platform- Performed significant edits to the main KENX website through WordPress to help promote specific conferences and webinars - Supported all conference setup, including audio and visual equipment as well as the registration process of approximately 150 – 250 attendees

•Led onsite registration for the 2019 National Retail Federation, facilitating arrival for more than 350 SAP attendees and provided welcome packets on-site•Aided in a social media plan and content calendar that included posts about SAP specific software in the Utilities industry•Provided sign graphics and social media promotion for the Financial Services Innovation day event and supported attendee registration on-site •Used Excel to inform on budget allocations for future event planning in the Utilities industry•Produced digital advertisements for SAP podcasts shown on all social media sites

•Engaged in lead nurturing through email that provided existing customers with event reminders, surveys, and other information about the company•Created digital content such as informational videos and tweet cards that showed consumers how the ProjectWise software worked and to drive engagement •Produced and distributed weekly internal newsletters to nearly 300 members of the ProjectWise Delivery team to inform of new sales deals and updates about the software •Conducted survey-based market research by interviewing over 40 users to gain competitive intelligence on computer software user brand preferences and aggregated findings to help inform management on communication strategies, target and positioning•Supported software update conversion by facilitating customer transition, ensuring minimized user interruption and superior customer satisfaction. •Evaluated customer turnout reports from webinars and learning conferences to improve attendee performance in the future

•Fielded consumer calls and emails, handling a volume of approximately 30 communications per day •Researched businesses for proper credentials and possible violations ultimately reporting these to the agent supervisor•Evaluated consumer complaints and summarized these grievances to provide insight for the agent’s investigation•Helped attorneys with files and organization

•Supervised up to 30 or more children per day aged 3-15•Maintained pool equipment and helped manage eight other lifeguards in organizing daily responsibilities•Enforced club regulations and responded to daily member inquiries•CPR Certified under the American Red Cross