Information Technology Operations Manager
CurrentLed a team of IT professionals in overseeing the day-to-day operations of the organization's IT infrastructure, ensuring high availability, performance, and security. Developed and maintained IT policies and procedures to ensure compliance with regulatory requirements and industry standards, such as ISO 27001 and ITIL. Managed vendor relationships to optimize IT service delivery and reduce costs. Managed a quarterly budget in excess of $150,000 aimed at procuring customer needs and providing training and travel for employees. Implemented and managed IT monitoring and alerting systems to proactively identify and address issues before they impact operations. Established disaster recovery and business continuity plans to minimize the impact of system failures or cybersecurity incidents on business operations. Provided mentoring and professional development opportunities to team members to enhance their skills and productivity. Assisted with the implementation of configuration management processes and procedures within the organization in order to better meet industry standards. Prepared and presented regular reports on IT operations performance, including key metrics, trends, and areas for improvement, to senior management and stakeholders.
