John W. Email & Phone Number

Raleigh, North Carolina, United States

Raleigh-Durham, North Carolina Area

• Provides client engagements and consultations using proactive visits, service monitoring and serves as client IT service partner
• Setup, maintain and troubleshooting issues in virtual and physical server environments for both on premise and cloud based solutions
• Office365 and Microsoft365 Services provider
• Configure, update and troubleshoot network infrastructures for LAN, VLAN, WAN and SD-WAN Management
• Disaster Recovery Services
• Deployment other Managed Service Solutions.

Raleigh-Durham, North Carolina Area

Oversees the information technology strategy for both RMS Healthcare and MedFirst responsible for developing and implementing the policies and goals for the IT department, analyzes the business requirements of the different departments/clinical sites and conducts feasibility studies to determine the best use of technical resources.Additional Technical.

Wilmington, North Carolina Area

Systems Engineering and AdministrationProvided support and administration for the Service Desk. Primary responsibilities include Hosted Exchange email systems administration, Subscriber anti spam services, DNS administration and subscriber based Help Desk support to subscribed clients as well as to the internal organization covering administrative.

Wilmington, North Carolina Area

IT Operations Analyst and Systems EngineeringProvided support and administration for in the Service Desk and Network Operations team whose primary responsibilities include Enterprise level email systems administration to subscribed client base, Subscriber anti spam services, DNS administration and subscriber based Help Desk support to subscribed clients as.

To provide support and administration for in the Network Operations team whose primary responsibilities include setup, design implementation, installation and administration of the ISP Services to include WAN Point to Point Router configurations and Subnet assignments, Internet Connections and routing to Point to Point WAN Connections and Firewall Security.

High Speed Data Technical Support I Responds to customer inquiries regarding products and services; Offers additional or alternative product and services to customer; attempts to save disconnects or avoid reduction in services; Explains price information, billing procedures, installation procedures and rate structure Resolves product or service issues by.

First ResponderPrimary responsibility was to provided First Responder technical support and training for the legislative delegate end users, secretarial pool and support staff with provided trouble tickets. Responsible for providing accurate record-keeping of said trouble tickets. Staged computers for service prior to new season service with updates to the.

4, 91B20 Combat Medic-provides emergency medical treatment for sick and injured troops within assigned unit. Received training in EMS, operation security, Small Arms and High Power rifle qualifications (expert) and basic soldier skills.Tour of Duties; I have earned various awards for excellent service.