John W. Email & Phone Number

Raleigh, North Carolina, United States

Raleigh-Durham, North Carolina Area

• Provides client engagements and consultations using proactive visits, service monitoring and serves as client IT service partner• Setup, maintain and troubleshooting issues in virtual and physical server environments for both on premise and cloud based solutions• Office365 and Microsoft365 Services provider• Configure, update and troubleshoot network infrastructures for LAN, VLAN, WAN and SD-WAN Management• Disaster Recovery Services• Deployment other Managed Service Solutions.• Serves as a first point of escalation for clients and a last point of escalation for Service and Escalations Team

Raleigh-Durham, North Carolina Area

Oversees the information technology strategy for both RMS Healthcare and MedFirst responsible for developing and implementing the policies and goals for the IT department, analyzes the business requirements of the different departments/clinical sites and conducts feasibility studies to determine the best use of technical resources.Additional Technical responsibilities include implementing and maintaining an organization's technology infrastructure. Monitoring the organization's operational requirements and researches strategies and technology solutions resulting in the implementations of most cost-effective and efficient systems and services. Duties include: Budgeting and StaffingResearch and Strategic PlanningProcurement & Vendor ManagementDepartment DocumentationExecutive Level InterfaceLifecycle Management (ITIL/ITSM)IT Staff Performance AppraisalsRisk Management- PCI and HITECH HIPAA Security Risk assessments and reportingPolicy Creation & EnforcementPACS & RISC Administration for Healthcare Imaging Archiving and connectivityNetwork Architecture & DesignSaaS testing and rolloutsVirtualization and Server Management (VMWare ESXi 6.0 and Server 2012 r2 Datacenter with Hyper-V)Advanced End User SupportSite Surveys & Assessments of Acquisitions and De Novo Clinic StartupsRegional onsite/remote support as necessary- Hardware and software configurationChange Management

Wilmington, North Carolina Area

Systems Engineering and AdministrationProvided support and administration for the Service Desk. Primary responsibilities include Hosted Exchange email systems administration, Subscriber anti spam services, DNS administration and subscriber based Help Desk support to subscribed clients as well as to the internal organization covering administrative functions involving Microsoft Active Directory, Terminal Services/RemoteApp Administration, Workstation/Server monitoring, workstations & servers hardware repair. Other additional responsibilities include- include setup/implementation, installation and administration of client owned networks, Product Platform testing and Sales, WAN/Firewall configuration and connection monitoring, Onsite field and call in billable Remote Access Help Desk Support for other than hosted application support.

Wilmington, North Carolina Area

IT Operations Analyst and Systems EngineeringProvided support and administration for in the Service Desk and Network Operations team whose primary responsibilities include Enterprise level email systems administration to subscribed client base, Subscriber anti spam services, DNS administration and subscriber based Help Desk support to subscribed clients as well as to the internal organization covering administrative functions involving Microsoft Active Directory, XenApp Citrix Administration, Workstation/Server monitoring using Kaseya and Backup Agent, various applications support and workstations & servers hardware repair. Other additional responsibilities include- include setup/implementation, installation and administration of client owned networks, Wireless Mesh Networks design and deployment,Product Platform testing, WAN/Firewall configuration and connection monitoring, Onsite field and call in billable Remote Access Help Desk Support for other than hosted application support.

To provide support and administration for in the Network Operations team whose primary responsibilities include setup, design implementation, installation and administration of the ISP Services to include WAN Point to Point Router configurations and Subnet assignments, Internet Connections and routing to Point to Point WAN Connections and Firewall Security Device configurations. General Administrative tasks include ISP Enterprise level Email systems administration to subscribed client base, Subscriber Anti Spam Services, ISP Level DNS administration and General Helpdesk troubleshooting and the dispatch for repair of T1, T3, MPLS and Fiber circuits. Other Duties to include support for the Service Desk Team to provide desktop/helpdesk support to subscribed clients as well as to the internal organization covering any and all issues involving Microsoft Active Directory & Novell NDS Administration, peripherals, various applications support and workstations & servers hardware repair.

High Speed Data Technical Support I Responds to customer inquiries regarding products and services; Offers additional or alternative product and services to customer; attempts to save disconnects or avoid reduction in services; Explains price information, billing procedures, installation procedures and rate structure Resolves product or service issues by clarifying the customers' complaint and determining the cause of the problem; diagnoses general internet related problems and recommends solutions; expedites correction or applies credit adjustment, notifies other departments or outside partners of need for resolution. Maintains customer accounts; enters sales and customer information such as sales orders and processing advance payment promptly and accurately Coordinates with customer to arrange installation or service date and times; places follow-up calls to customers to ensure installation was completed correctly and on time

First ResponderPrimary responsibility was to provided First Responder technical support and training for the legislative delegate end users, secretarial pool and support staff with provided trouble tickets. Responsible for providing accurate record-keeping of said trouble tickets. Staged computers for service prior to new season service with updates to the operating system as well as applications supported by Legislative Computer Services Department. Other responsibilities and duties that were assigned were performed at the direction of the Director of Computer Services and Senior Network Administrator.

4, 91B20 Combat Medic-provides emergency medical treatment for sick and injured troops within assigned unit. Received training in EMS, operation security, Small Arms and High Power rifle qualifications (expert) and basic soldier skills.Tour of Duties; I have earned various awards for excellent service.