As a former Membership Concierge III at Life Time Inc., I delivered the highest quality customer service to all members and guests for over two years. I have a strong background in health, wellness, and fitness, with a B.S. degree in this field and a CPR, AED, and First Aid certification. I am passionate about helping people achieve their healthy way of life goals and creating value-based relationships that increase brand loyalty and retention.In my previous role, I served as the first point of contact and an expert in account maintenance, service delivery, and member-guest engagement. I have developed excellent communication and organizational skills, as well as active listening and DEI abilities which have enabled me to handle and delegate incoming phone calls, facilitate check-in processes, and educate members and guests on the benefits and features of Life Time. I also collaborated with our personal training and onboarding teams to support new hires and trainers in developing their acquisition and retention skills for their businesses and clientele.I am eager to apply my talents and proficiency in customer service and community engagement in your role at your company. I believe I can contribute to your mission and vision by providing exceptional and personalized service experiences to your customers. I am an engaging communicator, a people-centric person, and a lifelong learner who is always looking for new challenges and opportunities to grow.