• Involved in a Quality Action Team to create, implement and pilot revised training program that included roadmap for success.• Interviewed candidates for various roles in the district. As well as create a plan to reduce turn over by over 20%.• Increased sales of “Plus One” items by 4%• Responsible for the training of half of new Team Members for the district. • Partnered with Express and Ground operation to ensure all packages were picked upped to comply with commitment time.• Involved in a Quality Action Team to create store complexity tool to create a growth path for Store Leaders.

• Partner with adoption groups to increase “forever homes” for groups.• Ensure the welfare of pets in the building to promote sales and brand image.• Engage with team leaders and associates to increase recommendation of appropriate products for their pets.• Increase pet training sales to new and existing Pet Parents to increase the pet ownership and quality of relationship.• Ensure policies and procedures are executed to ensure consistency through the organization. • Engage with leaders to teach the team to recommend all appropriate products for ne pets.• Ensure appropriate execution of product handling to fulfill Pet Parent expectations.

• Travel to markets in the Outlet business to assess and develop talent to improve sales and operational processes• Grand open Markets (Denver, Phoenix, Cincinnati, Dallas, Houston and Austin) , including staffing and training teams. • Partner with regional teams to improve sales and operational goals to improve profitability• Compose and teach out company polices to Regional and District teams

• Lead the teams in central and south Texas markets through the dramatic change of new ownership and new processes to enhance profitability and maintain market share.• Develop and improve service and delivery protocols to minimize expense and improve customer satisfaction.• Asses talent and develop/recruit individuals to create a selling culture and customer focused environment.

Sales Manager, Killeen, Texas• Maintain department standards and motivate employees to give great customer experiences• Top 10% ranked sales manager for 2 consecutive years January 2, 1998-August 11, 2000Operations Manager, Killeen• Control staffing levels and hourly payroll.• Maintain accurate inventory for maximum Customer experience and inventory turnover.• Create an environment of loss prevention awareness August 11, 2000-September 2, 2003Store Director, Temple, Killeen and Round Rock• Facilitated recruitment and retention of supervisors and managers for stores and districts.• Train, supervise and evaluate staff. Teach managers how to improve and develop associates• Foster an exciting work environment for all employees.• Successfully refine and implement new projects including warranty programs and credit card programs (currently in the pre roll out phase)• Created a customer is first mentality throughout stores and districts• Grow market share in key categories, successfully growing year over year sales. September 2, 2003-March 2008Market Leader, Austin• Gather pricing data from retail and online competitors• Analyze Market Conditions and develop strategies to grow market share• Aid District Manager in improving sales and operating profit of entire Austin market Jan 2007 – March 2008