John Willison Email & Phone Number

Texas, United States

Austin, TX

• Involved in a Quality Action Team to create, implement and pilot revised training program that included roadmap for success.
• Interviewed candidates for various roles in the district. As well as create a plan to reduce turn over by over 20%.
• Increased sales of “Plus One” items by 4%
• Responsible for the training of half of new Team Members for the district.
• Partnered with Express and Ground operation to ensure all packages were picked upped to comply with commitment time.
• Involved in a Quality Action Team to create store complexity tool to create a growth path for Store Leaders.

Austin, TX

• Partner with adoption groups to increase “forever homes” for groups.
• Ensure the welfare of pets in the building to promote sales and brand image.
• Engage with team leaders and associates to increase recommendation of appropriate products for their pets.
• Increase pet training sales to new and existing Pet Parents to increase the pet ownership and quality of relationship.
• Ensure policies and procedures are executed to ensure consistency through the organization.
• Engage with leaders to teach the team to recommend all appropriate products for ne pets.

• Travel to markets in the Outlet business to assess and develop talent to improve sales and operational processes
• Grand open Markets (Denver, Phoenix, Cincinnati, Dallas, Houston and Austin), including staffing and training teams.
• Partner with regional teams to improve sales and operational goals to improve profitability
• Compose and teach out company polices to Regional and District teams

Austin, TX

• Lead the teams in central and south Texas markets through the dramatic change of new ownership and new processes to enhance profitability and maintain market share.
• Develop and improve service and delivery protocols to minimize expense and improve customer satisfaction.
• Asses talent and develop/recruit individuals to create a selling culture and customer focused environment.

• Sales Manager, Killeen, Texas
• Maintain department standards and motivate employees to give great customer experiences
• Top 10% ranked sales manager for 2 consecutive years January 2, 1998-August 11, 2000Operations Manager, Killeen
• Control staffing levels and hourly payroll.
• Maintain accurate inventory for maximum Customer experience and inventory turnover.
• Create an environment of loss prevention awareness August 11, 2000-September 2, 2003Store Director, Temple, Killeen and Round Rock