• Recognized as "Most Valuable Teammate" for providing consistently exceptional customer service while enhancing the mood of the store and embodying the brand and culture of the Under Armour Brand House. • Meeting client needs by providing the most appropriate gear/apparel based on their experiences and athletic desires/goals.• Utilizing product knowledge to educate clients on the best apparel and footwear to improve athletic performance, highlighting my skills at providing effective solutions to client needs.• Performing quality checks on products to ensure items on display are up to company standards

Oversaw cross-functional teams focused on software development, testing, and debugging. Achieved consensus among stakeholders to confirm and follow project scope. Created and monitored project schedules, work distribution, and scope to deliver high quality projects. Developed test cases and scenarios for User Acceptance Testing (UAT). Key projects:• UAT Scenarios: Conducted interviews and assessments with potential users to develop robust strategy to develop UAT scenarios.• UAT Process Improvement – Reduced UAT timelines by 50% through adoption of Agile methodology.• Revision Improvement – Developed system for proactively identifying risks andmitigation strategies to reduce rework time by 30%.• New Program – Oversaw launch of MPN community web program.

Held responsibility for software verification documentation for compliance with ISO9001/AS9100C standards. Completed safety-critical DO-178C Verification and Validation(V&V) for avionics systems. Served on cross-functional teams focused on running blackboxtests for aviation and medical software systems. Used Microsoft Office Suite (ExcelPivot Tables and PowerPoint) to produce reports in process improvement effortsaccording to ISO 9001/AS9100C standards.Key projects:• Certification of Medical Systems – Reverse engineered LabVIEW software todevelop User-Interface-Level requirements and software test cases for V&V toassure FDA regulation compliance.• Estimation Improvement – Developed and launched standardized bid proposalprocess to estimate project hours.• Effectiveness Certification – Performed internal audits in preparation for AS9100Crecertification. Co-led AS9100C recertification audits. Implemented continuousimprovement measures to achieve CMMI Level 3 certification.• Instrument Improvements – Partnered with vendors and suppliers to improveequipment calibrations.

Worked on continuous improvements to internal procedures. Reviewed and updated documents for internal configuration management system. Earned recognition for outperforming previous interns in mitigating risk and improving internal policies. • Developed custom performance metrics to increase accuracy of hours estimation for internal and external projects.