Johnathan Hampton Email & Phone Number

Phoenix, Arizona, United States

Expanded role with supporting facility and administration in the analysis, improve and implementation secure data platformsPhone SupportChat Support Email & Social Media Support Internal Help and Site Supervision Escalation Processing and Assistance Triaging help desk issues to resolve technical mattersMultiple System & Outage Issue Processing (Average 5 per Week)Supporting the chat services, ticket systems, and other communication (Office Client, CRM, Cisco… Show more Expanded role with supporting facility and administration in the analysis, improve and implementation secure data platformsPhone SupportChat Support Email & Social Media Support Internal Help and Site Supervision Escalation Processing and Assistance Triaging help desk issues to resolve technical mattersMultiple System & Outage Issue Processing (Average 5 per Week)Supporting the chat services, ticket systems, and other communication (Office Client, CRM, Cisco, etc.)10 Chat Service Tickets per 2 Hours Resolving global outages and escalations Processed Issues to provide system wide awareness in no more than 15 minutesProject management to enhance systems and mitigate opportunity for a better client experience (Shell Scripting, Proficient Database Querying, and SQL Management) Show less

Phoenix, Arizona, United States

Current Job Position and Role which pertains to all aspects of training, presenting, and providing assistance to new hires & all incoming technicians. As a member of this team, I create a further understanding to members to create an understanding of the role and how to complete any task.

Phoenix, Arizona, United States

Technical Support Technician that assisted with student apart of Grand Canyon University. Using technological skills and troubleshooting to configure and fix issues taken place mostly within Grand Canyon University scope.