I assist clients with their lending and banking needs from opening accounts to choosing what investment partner is best to become successful in their financial journey. I lead my team to ensure strong operational performance and to hit all Key Performance Indicators by using analytical, data driven and unbiased approach.

While in messaging I was a virtual lender, assisted with maintenance on consumer and business accounts, researched complex issues and helped secure client information. I was given the opportunity to be on the ground floor for our AI initiative. I was a two time TCC Innovation Award winner for ideas that can and will help reach Truist goals to better service clients and to live our Purpose, Mission and Values.

In Consumer Care I assisted clients with account maintenance, help reach their lending goals, and digital support. I assisted with both BB&T and SunTrust merger initiatives to become Truist bank, was a top performer department wide, honored with Most Valuable Teammate awards on numerous occasions, and TCC Award winner for Top Teammate.

Assisted clients with lending applications, check cashing, taking payments, nightly and quarterly audits.

Assisted clients with their life, health, vision, dental, and accident insurance needs. Assisted clients with the process of filing a claim.