John Gregory Email & Phone Number

Akron, Ohio

Independence, Ohio

Kent, Ohio

Brooklyn Heights, Ohio

• Completed daily troubleshooting of any IT related issues as they occurred via walk-up, phone call or email
• Worked cooperatively with management to complete projects for various departments on site in a timely manner
• Serviced two sites in the United States including sites in Mexico and Malaysia with any IT related issues
• Administered Active Directory servers as well as Lotus Notes servers to ensure proper user set-up
• Worked cohesively with main IT department in France to ensure a complete solution will be reached for issues that superseded access rights and knowledge
• Was administrative contact for a commonly used program within the company- Chempax, Chempax VB.NET

Cleveland/Akron, Ohio Area

• Assisted various end users including supervisors and work at home telemarketers with client, commercial, and proprietary applications over the phone and through email conversations
• Worked daily with the Cherwell ticketing and knowledge base systems
• Assisted with multiple PC setups and installation projects as well as PC maintenance projects throughout multiple sites in Ohio
• Worked with multiple other analysts and management to complete team and individual tasks as requested

Kent, Ohio

• Assisted supervisor in daily troubleshooting and deskside support in multiple sites for end users throughout city
• Obtained experience in physical telecommunication and networking systems
• Conducted research and implementation of child-safe computers for use by Parks & Recreation monitored children
• Assisted in set up and execution of help desk system using Spiceworks

Brimfield, Ohio

-Communicated with customers in person and over the phone and assisted them accordingly-Worked with others to accomplish tasks and complete projects-Used updated technology to assist with customer inquiries and store operations-Assisted with troubleshooting store terminals and other technology

Cuyahoga Falls, Ohio

-Helped customers within the store with inquiries or issues-Maintained storefront and parking lot cleanliness and accessibility-Communicated with management to achieve customer satisfaction

Tallmadge, Ohio

-Maintained quality and safety guidelines per the company guidelines-Communicated efficiently with co-workers and upper management

Bachelor Of Science (Bs), Applied Engineering - Computer Engineering Technology, 3.317

Activities and Societies: HacKSUDean's List: Fall 2014, Fall 2015, Spring 2016, Spring 2017

High School Diploma