Ensured delivery of hardware and software orders. Coordinated closely with sales staff, vendors, and clients to track items from sale to delivery, maintain detailed records, and issue invoices per standard procedures. Created and updated sales contracts and flyer templates.Key Accomplishments:▪ Gathered and analyzed customer contracts, sales receipts, and other documentation to obtain rebates from manufacturers based on agreements in place to recoup 15-20% of product wholesale cost monthly.▪ Ensured that orders reached customers in time and that a delivery plan was developed in coordination with freight carriers or couriers, customers, sales, and installation technicians.▪ Designed and distributed sales templates to capture revolving monthly terms, conditions, and specifications.

Promoted from customer service to coordinate complex installation jobs for industrial printers, plotters, and laminators post-sale. Worked closely with the Sales Department and Customers to review terms and conditions and ensure receipt of legal documents related to orders. Scheduled jobs, ensuring all equipment was delivered and appropriate technicians were available for installation. Maintained detailed records.Key Accomplishments:▪ Delays and damage occurred with $200K machine, causing the customer to want to cancel the purchase. Obtained agreement from 3rd party freight company to cover all expenses and ensure repair of the product, saving sale and long-term customer.▪ Recommended hiring regional 3rd party technicians to gap fill when internal resources weren’t available for timely installation. Sped up time to installation and increased customer satisfaction at an insignificant cost per install.▪ Identified need and implemented methodology to collect predelivery instructions about available delivery methods, slashing resulting fee costs and rescheduling of installation that was occurring between on up to 10% of deliveries.

Responded to inbound calls to process sales orders directly from customers or from outside sales staff. Cultivated client relationships and worked closely with field teams to accomplish sales objectives. Key training resource.Key Accomplishments:▪ Resolved customer issues when received incorrect items by coordinating with the driver to return with correct item or otherwise get it delivered quickly by clearing overnight delivery with management and absorbing the cost to maintain the customer relationship.▪ Proposed work process improvement to dedicate a representative to email orders rather than each team member responding to them throughout the day. Implementation improved the group’s response time and error rate. The email role ultimately became a full-time position.

Stocking shelvesCustomer assistanceOrdering merchandiseProduct inventory trackingRotating product for freshness

Routing of daily deliveriesLoading and checking truck contents against customer ticketsDelivery of customer ordersRecord keepingMaintenance of company vehicleCustomer service

Certification, maintenance and servicing of Biological Safety Cabinets, Laminar Flow and Fume hoodsCertification, maintenance and servicing of cleanroom facilitiesCollection of raw data for compliance with Federal and State guidelinesExcel spreadsheet reports for certification of client hoods and cleanroom facilitiesProspective client sales

Certification, maintenance and servicing of Biological Safety Cabinets, Laminar Flow and Fume hoodsCertification, maintenance and servicing of cleanroom facilitiesCollection of raw data for compliance with Federal and State guidelines

Collection of data associated with traffic flow, volume and patternsEntering accurate data into spreadsheets to meet client's specificationsSupervising and organizing employees in the fieldTraining new employees

Routing of daily deliveriesLoading and checking truck contents against customer ticketsDelivery of customer ordersInstallation of appliances and electronicsRecord keepingMaintenance of company vehicleCustomer service

Equipment/mechanical maintenance on plant machinery (including pumps, laboratory equipment, aeration basins)Quality control sampling (influent and effluent sampling for quality control)Laboratory testing (including testing samples to ensure compliance with Florida regulations)Data analysis (analyzed the test results to ensure accuracy)Record keeping (recorded results for future analysis)