John Blake Email & Phone Number

United States

Burlington, MA

• Sr. Program Manager/VP Operations (Feb 2017 – Current)Head of Operations for pharmaceutical consulting firm supporting Argus Safety (Oracle)
• Head of Operations for pharmaceutical consulting firm supporting Argus Safety (Oracle)
• Pioneered a holistic “In-Take” & Industry Best Practices for back-office processing using CRM technology (SalesForce) (email, voicemail, text, and verbal) for capturing, prioritizing, and delivering all Customer.
• Pioneered a holistic “In-Take” & Industry Best Practices for back-office processing using CRM technology (SalesForce) (email, voicemail, text, and verbal) for capturing, prioritizing, and delivering all Customer.
• Implemented Agile methodology (SCRUM, daily improvements) to reduce client open change controls by 40% - 45%. Collaborated with team/clients to prioritize bugs, change-controls, etc.
• Led all programs/projects from POC thru Implementation, User Training (end-to-end); Primary POC & liaison between systems/business partners for updates including scope, budget, risks, resources, forecast & schedules..

Waltham, MA

• Sr. Program Manager of Self-Service Sales Demo Product (DemoBuilder) for TIAA Sales Staff, Relationship Managers/Client Reps to demo TIAA’s Participant/PlanSponsor Web Experiences.
• Responsible for all technical demos supporting $5B in TIAA sales. Created Proof-of-Concept product, developed innovations, executed solutions via approval of Sr. Mgmt. Special attention given to all C-Level.
• Responsible for all technical demos supporting $5B in TIAA sales. Created Proof-of-Concept product, developed innovations, executed solutions via approval of Sr. Mgmt. Special attention given to all C-Level.
• Developed & implemented strategy for all Demo features including Viewing (stand-alone demos), Configuration Branding to Demos (Logos, Plan Balances, Funds, etc. over 125 features), Downloading Demos (for offline.
• Increased self-service adoption by over 800% and Demo creating to less than 5 minutes. Shifted to automated services to an 8:1 ratio. Adoption increase from 0 - 125 users in 12 months.
• Enthusiastically managed a cross-functional team of 10 with a $3.4M budget to within 2% of target. Mentored managers, staff to achieve common goals. Emphatic attention to Risk Mgmt.

• Director/Program Management (September 2010 – September 2013)Program Manager Windows-7/Office 2010 Enterprise Upgrade:
• Collaborative solution planning resolved a complex $3M conversion project from Windows XP/Office 2003 to Windows-7/Office 2010 for 2500 devices across three geographical sites and cross functional teams. Drove a team.
• Collaborative solution planning resolved a complex $3M conversion project from Windows XP/Office 2003 to Windows-7/Office 2010 for 2500 devices across three geographical sites and cross functional teams. Drove a team.
• Managed conversion of 450 modules, programs, tools, etc. to Win-7 compatible format. Converted 80 business critical apps (Fund Recon & Money Movement) with zero outages.
• Transitioned 500 desktops to virtual desktop built-in DR model, high availability, and customer flexibility. Converted/tested 3,000 business Excel/Access macros for “Shadow IT” business units
• Utilized ERM system for staff allocation across multiple platforms, applications, and locationsPMO Operations/Product Manager for Operations Support Metrics:

• FIDELITY INVESTMENTS, Boston, MA 2004-2013
• Instituted Standardization in Methodologies & Reporting across all projects. Mitigated Risk at the Project & Portfolio level. Facilitated & Negotiated Business Priorities for all projects.PMO/Director Release.
• Led Release Engineering team of 10 engineers to perform Builds/Deploys across 80 applications. Developed strategy for multiple source code management tools and several… Show more FIDELITY INVESTMENTS, Boston, MA.
• Led Release Engineering team of 10 engineers to perform Builds/Deploys across 80 applications. Developed strategy for multiple source code management tools and several build/deploy tools for full automation. Introduced.

Cis, Computer Information Systems

Bs, Computer Infromation Systems