John Blake Email & Phone Number

United States

Burlington, Ma

Sr. Program Manager/VP Operations (Feb 2017 – Current)Head of Operations for pharmaceutical consulting firm supporting Argus Safety (Oracle) • Head of Operations for pharmaceutical consulting firm supporting Argus Safety (Oracle) • Pioneered a holistic “In-Take” & Industry Best Practices for back-office processing using CRM technology (SalesForce) (email, voicemail, text, and verbal) for capturing, prioritizing, and delivering all Customer Requests with delivery dates. Data… Show more Sr. Program Manager/VP Operations (Feb 2017 – Current)Head of Operations for pharmaceutical consulting firm supporting Argus Safety (Oracle) • Head of Operations for pharmaceutical consulting firm supporting Argus Safety (Oracle) • Pioneered a holistic “In-Take” & Industry Best Practices for back-office processing using CRM technology (SalesForce) (email, voicemail, text, and verbal) for capturing, prioritizing, and delivering all Customer Requests with delivery dates. Data tracking increased by over 60% due to “shadow” intake items by team Monitored Client Reports (SAE, Recon, FUSAR/SUSAR, etc.) • Implemented Agile methodology (SCRUM, daily improvements) to reduce client open change controls by 40% - 45%. Collaborated with team/clients to prioritize bugs, change-controls, etc.• Led all programs/projects from POC thru Implementation, User Training (end-to-end); Primary POC & liaison between systems/business partners for updates including scope, budget, risks, resources, forecast & schedules. Managed & Integrated diverse development activities. • Established Internal/External Communications. Negotiated all client expectations. Multiple Interdisciplinary roles & Best Practices contributed to successful organizational behavioral changes. • Established/Modified SLA’s with Stakeholders; regular status reports, standard in-process requests time estimates to set client expectations/prioritization. Improved satisfaction by 65%.• Executed 3 Year Business Plan for all business functions; monitored and tracked goals across all business lines with key metrics & KPI’s towards Business goals.• Responsible for all client relationships; worked with clients on Service Levels, metrics, and day-to-day issues. Created/presented C-level status reports for Steering Committee members• Conceived & Co developed Automation Tool. New tool decreased validation from upwards of 200 minutes to 3 minutes with 100% accuracy. Enabled scalability of resources by 3-fold. Show less

Waltham, Ma

Sr. Program Manager of Self-Service Sales Demo Product (DemoBuilder) for TIAA Sales Staff, Relationship Managers/Client Reps to demo TIAA’s Participant/PlanSponsor Web Experiences. • Responsible for all technical demos supporting $5B in TIAA sales. Created Proof-of-Concept product, developed innovations, executed solutions via approval of Sr. Mgmt. Special attention given to all C-Level Communications. Collaborated with Quality Assurance & all cross functional departments (Sales… Show more Sr. Program Manager of Self-Service Sales Demo Product (DemoBuilder) for TIAA Sales Staff, Relationship Managers/Client Reps to demo TIAA’s Participant/PlanSponsor Web Experiences. • Responsible for all technical demos supporting $5B in TIAA sales. Created Proof-of-Concept product, developed innovations, executed solutions via approval of Sr. Mgmt. Special attention given to all C-Level Communications. Collaborated with Quality Assurance & all cross functional departments (Sales, Marketing, Systems, Operations, etc.)• Developed & implemented strategy for all Demo features including Viewing (stand-alone demos), Configuration Branding to Demos (Logos, Plan Balances, Funds, etc. over 125 features), Downloading Demos (for offline versatility) and Sending Demos (via Ping Federated model). • Increased self-service adoption by over 800% and Demo creating to less than 5 minutes. Shifted to automated services to an 8:1 ratio. Adoption increase from 0 - 125 users in 12 months. • Enthusiastically managed a cross-functional team of 10 with a $3.4M budget to within 2% of target. Mentored managers, staff to achieve common goals. Emphatic attention to Risk Mgmt. • Implemented environment of virtual machines into the TIAA Network via vendor outsourcing.• Championed Agile Methodology creating Epics, Storyboards, Stories, & Daily Scrums using Show less

Director/Program Management (September 2010 – September 2013)Program Manager Windows-7/Office 2010 Enterprise Upgrade:• Collaborative solution planning resolved a complex $3M conversion project from Windows XP/Office 2003 to Windows-7/Office 2010 for 2500 devices across three geographical sites and cross functional teams. Drove a team of 30 – 45 staff members achieving 100% business continuity during transition and risk mitigation (zero tolerance for missed SLA’s). Customer satisfaction… Show more Director/Program Management (September 2010 – September 2013)Program Manager Windows-7/Office 2010 Enterprise Upgrade:• Collaborative solution planning resolved a complex $3M conversion project from Windows XP/Office 2003 to Windows-7/Office 2010 for 2500 devices across three geographical sites and cross functional teams. Drove a team of 30 – 45 staff members achieving 100% business continuity during transition and risk mitigation (zero tolerance for missed SLA’s). Customer satisfaction was 4.4 out of 5.0. Applied Industry Best Practices and received team recognition award. Used Agile Methodology, Daily Scrums, to manage delivery. • Managed conversion of 450 modules, programs, tools, etc. to Win-7 compatible format. Converted 80 business critical apps (Fund Recon & Money Movement) with zero outages. • Transitioned 500 desktops to virtual desktop built-in DR model, high availability, and customer flexibility. Converted/tested 3,000 business Excel/Access macros for “Shadow IT” business units • Utilized ERM system for staff allocation across multiple platforms, applications, and locationsPMO Operations/Product Manager for Operations Support Metrics:• Produced a variety of operations support metrics dashboards for both systems/business usage based on business surveys, interviews, and direct input from customers and other data collection methods. Metrics dictated operations goals were achieved. Feedback provided by Sr. Leaders • Data was collected for several systems, analyzed data, and altered focus of small enhancement teams based on WebTrends data. Utilized Enterprise tools/processes for standard tools PMO/Director-Team Lead:• Created PMO Team & Process for Operations Group. Defined Policies, Guidelines & Best Practices for acting project managers for 40 – 50 active Infrastructure Projects (EOL/EOS) projects. Facilitated Governance meetings for Sr. Mgmt. team; Ops projects for 120 staff. • Instituted Standardization in Methodologies & Reporting Show less

FIDELITY INVESTMENTS, Boston, MA 2004-2013 • Instituted Standardization in Methodologies & Reporting across all projects. Mitigated Risk at the Project & Portfolio level. Facilitated & Negotiated Business Priorities for all projects.PMO/Director Release Engineering 2008 - 2010• Led Release Engineering team of 10 engineers to perform Builds/Deploys across 80 applications. Developed strategy for multiple source code management tools and several… Show more FIDELITY INVESTMENTS, Boston, MA 2004-2013 • Instituted Standardization in Methodologies & Reporting across all projects. Mitigated Risk at the Project & Portfolio level. Facilitated & Negotiated Business Priorities for all projects.PMO/Director Release Engineering 2008 - 2010• Led Release Engineering team of 10 engineers to perform Builds/Deploys across 80 applications. Developed strategy for multiple source code management tools and several build/deploy tools for full automation. Introduced strategy modeling world-class release engineering standardization, a single SSCM system increased productivity by 30% – 35%. Mandatory pre-install review meetings. Reduced error rate by 87% & doubled productivity by 50%PMO Team Lead/Director Infrastructure/Global Site Strategy, Boston, MA 2006 - 2008 Director/Product Manager, Strategic Business Development, Marlboro, MA 2004 – 2006Director/IT Development & Ops Support Manager, E-Business, Marlboro, MA 2001 – 2004 Show less

Cis, Computer Information Systems

Bs, Computer Infromation Systems