PNC BANK Pittsburgh, PennsylvaniaSenior Vice President, Group Manager / Strategy and Performance Manager 2009-2023-Oversaw business banking strategy by leading design, execution, and performance across organization’s direct channels.-Provided overall strategic direction of business banking contact centers.-Oversaw direct channels specialized in delivery of all core products and services for business banking clients with annual revenue of up to $10M.-Led an organization comprised of three group leaders, 29 team leaders, 40 business banking specialists, four commercial and healthcare BDOs, and 440 client service professionals.-Ensured delivery of the overall sales plan across all business banking products and sales and service areas, including deposits, lending, treasury management, merchant services, and credit card.-Exceeded revenue sales plan with increased employee productivity each year, all customer experience, and NPS targets.-Contributed significantly to overall retail and business banking strategic plan with 35% of overall core production through direct channels.-Provided monthly performance, forecast, and identified strategic opportunities across direct channels for senior leadership.-Collaborated with retail branch and business banking leadership with ongoing development and successful execution of the operating model.-Established sales and pipeline process to provide simplified and consistent end-to-end delivery across all channels.-Utilized data and insight to direct sales leadership prioritization, action planning, and best practices to drive sales productivity and participation, and minimize performance variability.-Established key performance metrics, productivity targets, actionable reporting, and insights in partnership with finance, analytics, and marketing teams.-Provided input to compensation plan design for all direct channels.