John Briones Email & Phone Number

Calgary, Alberta, CA

Provide Tier 2 technical service for major O&G organization’s end users.  Remotely troubleshoot and resolve Tier 2 incidents. Troubleshoot VPN, remote access, RDP, RSA, and Citrix issues. New employee hardware deployment and computer imaging via SCCM. Maintain PC/laptop inventory for subsidiary company. Liaison network infrastructure projects with.

Retailer and wholesaler of AMSOIL 100% (without any asterisks) synthetic lubricants for automotive and powersport applications. AMSOIL carries a wide selection of consumer grade synthetic lubricants such as motor oils and transmission fluids as well as for diesel and heavy industrial (hydraulic pumps) usage. Please visit our website for special Dealer.

Warrington, Cheshire, GB

• On assignment at ENI Petroleum
• Provide L1/L2 Help/Service Desk support for 600+ users.
• Coordinate IT infrastructure projects with Mexico IT department as their Spanish-speaking liaison.
• Manage desktop/laptop inventory for ENI subsidiary ETS

Houston, TX, US

• Manage company desktop and laptop inventory.
• Create and update desktop and laptop OS images via Dell ImageAssist tool in conjunction with Hyper-V virtual machines.
• Install, Move, Add or Change desktops/laptops, printers, and related computer equipment.
• L1 desktop support to over 330 local and remote users via in-house ticketing system, desk side support, GoTo Assist, and Team Viewer.
• Support Windows 7/8/10, Office 2016, proprietary and third party software applications on company desktops, laptops, and tablets.
• Maintain Desktop Support documentation and SOP’s in Office 365 corporate Sharepoint site.

Houston, Texas, US

• Takes user requests via email, in person, over the telephone, and documents all issues in the Service Desk Plus ticketing system.
• Installs, configures, maintains desktop & laptop hardware (Dell, HP) and software in Windows 7 & 10 environment.
• Takes ownership of assigned tasks and provides excellent customer service in a responsive, respectful manner while adhering to established SLA times.
• Creates and maintains computer system images for computer installation and setup using Acronis True Image.
• Creates modifies and deletes domain accounts in Active Directory and creates email accounts in Exchange 2010 as directed.
• Instructs users in the use of equipment and software.

Houston, TX, US

• Public library system consisting of 27 county-wide branches plus central administration department.FIELD SERVICE TECHNICIAN – IT SYSTEMS
• Took user requests via email, over the telephone, and documented all issues in the Spiceworks ticketing system.
• Installed, configured, and maintained desktop/laptop/tablet hardware (Dell, HP, Apple) and software in Windows 7, 10, and iOS environment.
• Deployed computer system images for computer installation and setup via SCCM.
• Remotely assisted users via SCCM Remote Control (RDP).
• Took ownership of assigned tasks and provided excellent customer service in a responsive, respectful manner.

Zurich, Zurich, CH

• Working on assignment for Southwest Key Programs.
• Took user requests mainly in person, but also over the telephone, via e-mail and documented all issues in the BMC TrackIt ticketing system.
• Installed, configured, and maintained desktop & laptop hardware (Dell, HP, Lenovo) and software in Windows 7 & 10 environment.
• Deployed computer system images for computer installation via Windows Deployment Services.
• Took ownership of assigned tasks and provided excellent customer service in a responsive, respectful manner.
• Completed appropriate receiving forms for computer equipment and obtained and affixed asset tags and submitted documentation as appropriate to Financial Department.

• Network Engineer for an IT managed service providor.
• Provided remote and onsite support to business end users.
• Configured and managed Cyberoam firewall rules and policies.
• Performed proactive system maintenance and data backups via N-Able and MAXFocus Remote Monitoring & Management tools.

Information Systems specialist with emphasis on corporate LAN maintenance and desktop support. *Used Spiceworks to track desktop support tickets and to administer LAN devices. *Managed network subnets, DHCP, DNS, GPOs, SQL Server 2008 Express, and Active Directory to in Windows 2008 and 2012 Server environment. *Administered milling machines' network.

Information Systems specialist with emphasis on corporate LAN maintenance and desktop support.*Used Spiceworks to track desktop support tickets and to administer LAN devices.*Managed network subnets, DHCP, DNS, and Active Directory to in Windows 2008 and 2012 Server environment.*Administered milling machines' network communications to a central server that.

Managed 2 Terminal Servers, Exchange server, SQL database server and a Network Access Storage device.. Offered desktop support to 19 end users including 2 remote users. Supported PC's, Blackberrys, iPhones, iPads, and other smart devices connected to the network and Exchange server.

Richfield, OH, US

A$2.4B subsidiary of Snap-on Incorporated based in Richfield, OH. A market leader in automotive software publication serving dealerships improving productivity in supply chain management.* Installed and configured Windows servers and workstations at over 500 automotive dealerships in U.S. in deploying OEM specific Electronics Parts Catalogs (EPC). *.

Dayton, OH, US

Formerly known as Universal Computer Systems and based out of Houston, TX. Major provider of Dealer Management Systems for automotive dealerships.* Deployed proprietary Tenix-based servers and Windows workstations in over 100 automotive dealerships throughout U.S., Mexico, and Chile.* Led 2 teams of 5 NCE technicians per team by coordinating logistics of.

TX, US

UTB, in partnership with Texas Southmost College, provides university and junior college degree plans.* Performed Administrative duties for Office of the President under supervision of Executive Secretary.