John Carter Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Worked on the Three Waters project in the Billing space doing Integration testing between Salesforce and the Infor Billing System (IPS). Project cancelled by government.

Auckland, New Zealand

Auckland, New Zealand

Tested major changes to product offering & benefit packages in the core systemTested using the in-house-developed test tool “XML Test Tool”, and contributed to the ongoing development of the XML Test ToolPart of a close-knit team who developed and tested a method to fairly distribute $50,000,000 of policy premiums back to policy-holders following COVID19 in a very challenging time-frameTest Lead for a major project to redevelop the calculation and payment of commissions to external advisersRegular author/contributor to the Azure Devops wiki, ensuring that knowledge discovered could be passed onTook on role of ‘champion’ representative on a project to virtualise the windows environments used by the Dev & Test TeamsProduced Test Plans and Cases in Azure Devops using the acceptance criteria in the User Stories as the source

Consulting to clients of Circini, in the telecommunications sector and electricity industries, including AMS, Spark, Chorus and 2Degrees

Testing and implementation of a replacement for the Patient Management System for the Hospital network.Second-level support of the Hospital Management System (more than 200 users).Analysis and documentation of existing and/or new processes. Analysis and documentation of existing and/or new functionality.User training when required.

Tested and and implemented an online (web-based) Loan Origination system for Hanover Consumer Finance Retail Loans. - an Australian-based subsidiary of Hanover NZ. HCF have since been sold.Spent two weeks in Sydney training users on the new systemImplemented the new Loan Origination system for Hanover Consumer Finance Retail.Tested the Loan Administration system that was upgraded to support the new Origination system.Tested and implemented a migration/conversion of loan accounts from one product to another.

Responsible for testing newly-enhanced versions of a mature, Windows-based, New Zealand-made banking software product for the software company that has created it. System testing role, where business knowledge of banking and other industries to ensured that the end-user customer enjoyed a smooth User Acceptance Testing experience.Role was self-managed with minimal supervision.

Acted as mentor for newly appointed testing staff.Designed, documented and implemented structured procedures and templates for manual testing.Assessed current test environment and made recommendations for improvements.Developed and used test scripts (paper-based) for a system with very basic requirements documentation.Tested an online (web-based) Loan Origination system for FAI Personal & Retail Loans. Tested and implemented a credit scoring module for the Personal Loan Origination system.

Tested the Hospital Management System (includes Admission, Discharge and Billing systems – including Contract Billing).Second-level support of the Hospital Management System (more than 200 users).Analysis and documentation of existing and/or new processes. Analysis and documentation of existing and/or new functionality.User training when required.

Appointed as Team Leader for newly created Cards Testing area.Mentored newly appointed Test Analysts.Designed, documented and implemented structured procedures and templates for manual testing.Consulted with Project Managers to ensure testing resources available for their projects.Planned testing for various projects.Developed a report for tracking testing progress.

Wrote TestPlans that described the Test Cases to be covered by testing for the implementation of a Common Operating Environment across the three Fonterra divisions (moving from Novell to Microsoft Windows XP/2000).Assisted in the testing of the new Combined Operating Environment – in a very tight timeframe of two weeks.

Analysed existing testing processes and recommended & implemented changes (including a full-sized test DB) to ensure higher quality results from testing. Produced detailed implementation plans to ensure all tasks were completed on installation of new software.Wrote TestPlans that described the Test Cases to be covered by testing for the Patient Management System (HMS).Composed a glossary of Hospital and HMS-related terms and published this document on the Intranet.Completely rewrote and illustrated three User Manuals for various aspects of the HMS Contracts module.Designed the Training Plan relating to the HMS Contracts Module and delivered the training at nine hospitals, including setting up the data to be used in training.Undertook the testing of the Hospital Management System, Contracts module, including creation of test data.Completed testing of a project phase, which covered changes to invoicing and reporting in the Hospital Management System.

Undertook needs analysis to establish what changes were required in software development processes to improve quality of output.Analysed existing testing processes and recommended & implemented changes to ensure higher quality results from testing. Undertook Business Analysis role for two sub-projects and completed Business Requirements documents for these.Wrote TestPlans which described the Test Cases (at a high level) to be covered by testingDocumented the Test Cases in a TestScript format for testers to use.Led test teams of varying sizes and make up, from inexperienced business users, required by their managers to undertake User Acceptance Testing, through to end-users experienced in testing methodology.Coached testers in improved methodologies of UAT to augment and improve the methodologies in use at TWL.

Participated in analysis of business requirements for ad-hoc reports from Power NZ legacy system for TransAlta conversion to SAP Customer Care System (CCS) to ensure that gaps in functionality would be minimised.Involved in analysis of business processes to ensure normal business could be carried out in the interim period, during conversion, when usual business systems were unavailable. Acted as ‘interpreter’ for TransAlta project staff to assist understanding of jargon specific to Power NZ and how it mapped to equivalent (or near equivalent) objects in the new SAP system.Successfully tested the content and layout of 35 reports (written specifically for the conversion) in two weeks.Liaised with software developers re: software problems/bugs to assist in their resolution.

Developed testing skills over a period of several years as a means of ensuring enhancements delivered to billing system were as bug-free as possible – developed thorough understanding of SDLC and importance of quality assurance processes as result of this.Managed scheduled maintenance releases & re-releases of software fixes, as well as special, urgent releases.Participated in analysis of business requirements for UNL for their Network Information System following the business reforms which delivered a deregulated electricity market to NZ.Assisted with analysis of requirements for testing environment for UNL and PNZ.Managed Y2K project on PNZ’s Customer Information System (Oracle, Forms 3, character-based) – successfully completed/implemented December 1998, two months ahead of schedule, due to a suggestion made by myself.