John Long Email & Phone Number

Los Angeles, California, United States

▪ Launched and managed full cycle operations of a website development agency––overseeing a portfolio of 30+ active clients.▪ Led a team of 3 direct reports and 10+ contractors across various time zones to migrate, build, and manage e-commerce websites.▪ Consulted clients on various e-commerce software and solutions to scale their e-commerce businesses▪ Provided training and mentorship to team members on e-commerce best practices, industry trends, and emerging technologies.▪ Collaborated with clients’ sales and business development teams to identify and pursue new business opportunities, including.upselling and cross-selling services to existing clients and pitching to prospective clients▪ Managed relationships with key e-commerce partners, such as payment gateways, shipping providers, and affiliate networks, to ensure seamless integration and maximum efficiency for client websites.

Los Angeles, California, United States

▪ Managed design and development teams to build a heavily customized e-commerce website optimized for an impulsive buying experience that resulted in 550K users and $10M+ in revenue for FY 2014 (daily deals e-commerce company)▪ Oversaw a team of 5 developers, designers, and project managers on the build and ongoing management of the platform▪ Led the development of a scalable infrastructure that supported the company's growth from 100K to 500K daily deals customers▪ Implemented marketing automation tools that increased CLV,▪ Conducted ongoing A/B + split testing to improve conversions and decrease CAC.▪ Implemented data-driven decision-making processes, leveraging data analytics and machine learning to identify trends, optimize operations, and improve customer experience▪ Collaborated with cross-functional teams including product, marketing, and customer service to ensure that technology solutionsaligned with business objectives and met customer requirements▪ Company was acquired for $40M by Development Capital Group

Los Angeles, California, United States

▪ Managed up to 10 team members on multiple e-commerce website development projects for clients across various industries▪ Ensured that projects were delivered on time, within budget, and to the client's satisfaction (budgets of up to $250K+)▪ Led cross-functional teams including designers, developers, and QA analysts to ensure that e-commerce websites were effectively designed, developed, and launched with a high level of quality▪ Developed and maintained project plans, timelines, and budgets, regularly communicating project status and risks to clients▪ Conducted regular project team meetings, ensuring all team members were aligned on project goals, timelines, and deliverables▪ Collaborated with clients to define e-commerce business strategies, including website design, functionality, payment processing, shipping, and customer service▪ Managed third-party vendors and partners, including payment gateways, shipping providers, and affiliate networks, to ensure seamless integration and maximum efficiency for client websites

Fairfax, Virginia

• Managed technology projects company-wide, following strict budgets and timelines. • Engineered web based services to drive new membership and increase membership value.• Implemented new technologies to more efficiently disseminate content for company publications.• Speaker at various conferences on social media and online reputation management.

Princeton, Nj

• Worked on the development of a digital publication (previously print only news-magazine).• Analyzed site analytics to make data-informed decisions regarding website UI.• Implemented readership surveys and polling for editorial team.• Provided reporting and ad management support for sales team.