John Long Email & Phone Number

Los Angeles, California, United States

• Launched and managed full cycle operations of a website development agency––overseeing a portfolio of 30+ active clients.
• Led a team of 3 direct reports and 10+ contractors across various time zones to migrate, build, and manage e-commerce websites.
• Consulted clients on various e-commerce software and solutions to scale their e-commerce businesses
• Provided training and mentorship to team members on e-commerce best practices, industry trends, and emerging technologies.
• Collaborated with clients’ sales and business development teams to identify and pursue new business opportunities, including.upselling and cross-selling services to existing clients and pitching to prospective clients
• Managed relationships with key e-commerce partners, such as payment gateways, shipping providers, and affiliate networks, to ensure seamless integration and maximum efficiency for client websites.

Los Angeles, California, United States

• Managed design and development teams to build a heavily customized e-commerce website optimized for an impulsive buying experience that resulted in 550K users and $10M+ in revenue for FY 2014 (daily deals e-commerce.
• Oversaw a team of 5 developers, designers, and project managers on the build and ongoing management of the platform
• Led the development of a scalable infrastructure that supported the company's growth from 100K to 500K daily deals customers
• Implemented marketing automation tools that increased CLV,
• Conducted ongoing A/B + split testing to improve conversions and decrease CAC.
• Implemented data-driven decision-making processes, leveraging data analytics and machine learning to identify trends, optimize operations, and improve customer experience

Los Angeles, California, United States

• Managed up to 10 team members on multiple e-commerce website development projects for clients across various industries
• Ensured that projects were delivered on time, within budget, and to the client's satisfaction (budgets of up to $250K+)
• Led cross-functional teams including designers, developers, and QA analysts to ensure that e-commerce websites were effectively designed, developed, and launched with a high level of quality
• Developed and maintained project plans, timelines, and budgets, regularly communicating project status and risks to clients
• Conducted regular project team meetings, ensuring all team members were aligned on project goals, timelines, and deliverables
• Collaborated with clients to define e-commerce business strategies, including website design, functionality, payment processing, shipping, and customer service

Fairfax, Virginia

• Managed technology projects company-wide, following strict budgets and timelines.
• Engineered web based services to drive new membership and increase membership value.
• Implemented new technologies to more efficiently disseminate content for company publications.
• Speaker at various conferences on social media and online reputation management.

Princeton, NJ

• Worked on the development of a digital publication (previously print only news-magazine).
• Analyzed site analytics to make data-informed decisions regarding website UI.
• Implemented readership surveys and polling for editorial team.
• Provided reporting and ad management support for sales team.