Accomplished Service Manager/Senior Level Technician and owner of a successful 22-year profitable small business. Mastering new technology and electronic concepts. Knowledge in managing technicians to perform quality service in the troubleshooting consumer electronics field, including Televisions, DVDs, Projectors, Plasma, DLPs and LCDs, and all electronic audio equipment products with hands on training and certifications from Fujitsu, Hitachi, JVC, LG, Mitsubishi, Panasonic, RCA, Samsung, Sharp, Sony, Toshiba, and Zenith.PROFESSIONAL EXPERIENCEManagement/Reports/Technology• Conceptualized the start-up operations, starting with a technical team and administrative support. Established financial, operational, sales and marketing plans.• In charge of Profit & Loss, Budgeting, Accounting, Payroll, Tax and financial matters.• Secured major commercial accounts including Oakland Raider’s Football Team, Macy’s, Goodguys,Emporium Capwell, Circuit City, and Costco.• Hired, trained and supervised employees in troubleshooting and repair of consumer products.• Source for locating hard-to-find equipment parts.- Team leader and motivator - Develop and manage field technicians - Managed warranty claims processing Customer Service/Marketing/Problem-Solving• Manager of a successful electronics operation servicing the California Bay Area for 22 consecutive years. Provided service and technical support to consumers and commercial accounts. Impeccable customer service. Built a clientele supported by 60% referral business.• Recipient of several certifications from a broad range of manufacturers and gained expertise and hands-on knowledge of products.Detail Mastery/Organization• Senior technician/trainer to train technicians how to triage and troubleshoot problems, as well as to give technical support for all the nationwide technicians and in-home technicians for Square Trade Protection Plans.