John Decastro Email & Phone Number

College Station, Tx, Us

College Station, Texas, United States

Supervise and support the team in providing technical support for our digital signage software and the equipment on which it is deployed. Support involved the installation, configuration, troubleshooting, break fix, and training for our proprietary software; setup and configuration of windows-based computers, commercial grade monitors, and LED sign boards; and providing evaluation and recommendation of digital signage needs and the equipment required to fulfill those needs. Create policies and procedures for the roll out and support of our clients and documents covering installation, troubleshooting, and service requirements as new versions of the software and hardware were implemented. Oversaw the work performed by my direct reports and provided guidance on technical and procedural issues to provide efficient, thorough, and accurate resolutions to our customers' issues. Perform quarterly and yearly employee evaluations to optimize team performance and capabilities. Work with other departments to coordinate support, maintenance, and deployment for new customers and unique configuration requirements. Configured and installed equipment for the largest single location digital signage implementation. Managed project and led installation to upgrade this customer with $250K of additional equipment a few years later. Built, tested, and deployed windows image for initial rollout of digital signage media players for our largest client. Additional hardware supported included: CAT5/6 video transmitters/receivers, network video streaming devices and receivers, and other proprietary equipment manufactured by NCR.

Bryan, Texas, United States

Developed, deployed, and supported technology created by Vercom Systems and her partner companies which are used internally and deployed to clients at remote locations. These technologies included software, PC and PDA hardware, wired and wireless networking, and client websites. Researched, recommended, and purchased computer equipment and supplies. Performed server and PC maintenance internally and for our clients. Designed and fabricated equipment to fulfill our client's needs. Performed all telephone and email support for hardware and software. Configured and installed wired and wireless networks. Updated, and maintained company and client websites. Designed, created, and performed bug fixes for web applications using ASP and Html.

Alameda, Ca & Abroad

I was responsible for scheduling, organizing, and completing preventive maintenance (PMS) tasks for Deck Division 3 (cranes and boats), Underway Replenishment gear, and fire & safety equipment. I supervised a crew of 2 to 4 people and organized PMS spot checks for the officers. A BM2 (E5) or BM1 (E6) petty officer usually fills this position.

Business Administration And Management, General

Associate Of Science - As, Computer Science

Computer Science