John Knuth Email & Phone Number

Las Vegas, NV, US

Las Vegas, Nevada Area

Las Vegas, NV

Limited-term engagements to assist both existing and newly-established organizations in strategy development, opportunities analysis, risk mitigation, operations process reengineering and organization restructuring. (Companies confidential)

Las Vegas, NV

• Manager responsible for 1st line of defense oversight of Operations’ processes and procedures, providing governance and establishing proactive risk control measures to ensure conformity with bank regulatory.
• Managed initiatives to mitigate financial impacts and ensure compliance with banking regulations including FFIEC; Truth in Lending (Reg. Z), UDAP (Reg. AA); CARD Act, OFAC, Bank Secrecy Act, FDCPA, FCRA, AML, etc.
• Collaborated with Operations groups to assess the strength of existing process controls measures in response to Federal regulations and led effort to remediate existing process controls where necessary.
• Developed new detective controls and automated tests to systemically evaluate production transactions against accepted regulatory requirements and thresholds, mitigating business and reputational risk.
• Defined and implemented continuous monitoring plan, escalated incidents, and developed summary reporting to outline issues and resolution, provided recommendations on regulatory trends, and proposed changes to drive.

Las Vegas, NV

• Responsible for identification and mitigation of internal and external risks within Community Investment Group, optimization of $25MM U.S. grant/investment portfolio and enhancement of company philanthropic programs.
• End to end management of $4MM charitable gift matching program overseeing performance and expenses, annual budget, vendor management, website enhancements, internal and external communications.
• Developed new grant governance strategy and performance impact measurement model to better measure grant effectiveness and grantee relationship, and more closely align $25MM grant portfolio with strategic direction.
• Proactive assessment and monitoring of external advocacy groups’ activities and legislative actions to identify threats to U.S. business operations and the HSBC Brand, enabling appropriate strategy formulation and.
• Managed web-based Employee Volunteer Tool, including issues resolution and enhancements, to track 35,000+ hours of annual U.S. employee volunteerism in support of the bank’s Community Reinvestment Act (CRA) requirements.
• Support of $30MM budget for shared-service department, conducting expense analysis and verification, allocations and variance analysis, trouble shooting, data validation, executive and managerial communications.

Las Vegas, NV

• Project and Change Management leader responsible for driving improved quality and performance, increasing customer satisfaction, reducing cost and increasing efficiencies through reengineering initiatives, exploring.
• Led cost-benefit analysis of agent home-shoring initiative for U.S. Credit Card Operations, providing sustainable proof of concept, yielding a projected $2MM+ in annual cost savings through improved workspace.
• Identified loss reduction, quality improvement and workload distribution opportunities yielding $5MM+ annual benefit through analysis of Fraud strategies and decision quality in response to social engineering threats.
• Drove deployment of automated bilingual Voice of Customer IVR survey to capture customer feedback in order to improve agent performance and customer experience while increasing First Contact Resolution.
• Led business strategy discussions and company policy review to allow for reduced call recording and Witness licensing within Credit Card Operations, gaining Business, Legal, and Compliance support, and leading to an.
• Aggressively pursued and facilitated company-wide cross collaboration and best practice sharing, hosting best practice forums on retention, mystery shopping and customer experience while leveraging industry experts to.

Las Vegas, NV

• Analyst responsible for data analysis and forecasting, application and maintenance of financial models, month-end financial reporting and executive communications while improving critical decision making for.
• Managed detailed 18-month rolling forecast to track and predict delinquency and charge-off exposure in excess of $200MM annually on portfolio consisting of approximately $2B in receivables on 1.6MM accounts.
• Assessed macroeconomic trends, enterprise policy and direction, industry seasonality, and consumer/portfolio behavior to identify trends and size inherent risks and opportunities in order to minimize business financial.
• Assisted in modifying and expanding existing loss forecasting models, developing new reporting tools, documenting and targeting manual processes for automation to improve team performance and efficiency.

Las Vegas, NV

• Project Manager responsible for leadership of large and small projects involving systems integration, regulatory control, infrastructure enhancement, business and marketing opportunities related to HSBC’s acquisition.
• Led telephony enhancements to implement multi-lingual VRU-integrated outbound Virtual Dialer to increase collections capacity and call penetration enabling redeployment of 50+ FTE, yielding $2.5MM in annual savings.
• Led initiative to eliminate Change In Terms mailers on inactive accounts across Credit Card Operations resulting in a reduction in wasteful printing, processing and mailing, saving a projected $2.5MM annually.
• Facilitated marketing, payment reengineering, and regulatory projects to launch new products and services, support re-price and change-in-terms initiatives, improve Pay-By-Phone processes, and conform to lending and.

Fort Lauderdale, FL

Responsible for applying knowledge of charge and credit card portfolios to assess business impacts and manage projects for US Risk Underwriting group including definition, development and delivery of COGNOS web-based strategic information reporting package to track credit decisions and analyze vintage-based performance for up to 1MM applications monthly.

Fort Lauderdale, FL

Lead Analyst managing information systems, leading process improvement efforts to enhance MIS infrastructure and coordinating development of data repository for dispute case inventory to minimize risk and increase information access.

Fort Lauderdale, FL

Supervised team of up to 20 full-time and contract employees responsible for account reconciliation and resolution of customer payment disputes, managing performance and service levels to improve customer experience and minimize losses.

Master’S Degree, Computer Information Management

Master Of Business Administration (M.B.A.), International Business

Bachelor'S Degree, Finance