John Powell Email and Phone Number

Group Sales and Service Support was part of the Retail Banking Division, leading the development and delivery of CBA’s Sales and Service employee capabilities.Reporting to the EGM Customer Experience & Retail Strategy and leading a team of 45 FTE including specialist learning designers, coaches and facilitators.

International Financial Services division managed CBA’s operations and investments in Asia, including banking and insurance in Indonesia, China, Vietnam and India. Over 4,000 offshore staff were employed in these countries servicing 230,000 local customers.I led a specialist team to develop and implement strategies for this business unit. This included both partnership and proprietary businesses within the region.Reporting to the EGM IFS, working with the Group Executive… Show more International Financial Services division managed CBA’s operations and investments in Asia, including banking and insurance in Indonesia, China, Vietnam and India. Over 4,000 offshore staff were employed in these countries servicing 230,000 local customers.I led a specialist team to develop and implement strategies for this business unit. This included both partnership and proprietary businesses within the region.Reporting to the EGM IFS, working with the Group Executive, Country Boards and CBA internal teams such as Group Strategy, Group Advisory and Finance. Show less

The Business & Private Banking division was responsible for SME Business Banking customers, Corporate Banking Relationships, the Private Bank and equities broking operations, CommSec.Reporting to the EGM Business Banking, leading a regional team of 160 relationship bankers across NSW & ACT providing financial services to the SME customer segment, i.e. up to $40m turnover and lending to $5m.

Cendant was a publicly listed company with clients including banks, telcos and major retailers. It specialised in loyalty and incentive marketing programs operating in Australia, Singapore and the Philippines.Deputy to the CEO and responsible for the Client Service and Business Development functions including the Creative Solutions teams.Provided strategic planning to the CEO and Board and directly managed large customer and major supplier relationships.

The Financial Services Group was part of Coles Myer’s initial entry into Financial services extending its retail product offerings beyond basic consumer products.Reporting to the GM Financial Services with indirect reporting to the CML Group CFO.Developed the strategic positioning and product service offerings in essentially a startup operation requiring complex negotiations across CML’s group of retail brands and outlets.