John Gaffney Email & Phone Number

Orlando, Florida, United States

Orlando, Florida

Orlando, Florida Area

Tampa/St. Petersburg, Florida Area

Responsible for meeting the financial expectations and guest experience standards while driving an exceptional culture among the property’s Operations team. Direct Rooms, Food and Beverage, Engineering and Loss Prevention functions for this 323 room, four diamond rated property.

Tampa/St. Petersburg, Florida Area

A member of the Hotel Executive Committee, responsible for all aspects of the Rooms Division with a strong guest focus and exceptional financial results.

Portofino Bay Hotel, A Loews Hotel. Orlando, Fl

Managed Front Office operations for this 750 room luxury resort at Universal Orlando Resort. Led a team of service professionals to improve guest service ratings and associate opinion scores through innovative training and a clearly defined positive culture.

Portofino Bay Hotel, A Loews Hotel. Orlando, Florida

Planned, organized and directed Housekeeping staff of 120 associates. Improved cleanliness ratings and overall department performance while leading the Housekeeping effort in a $7 million soft renovation during tenure.

Royal Pacific Resort, A Loews Hotel. Orlando, Florida

As part of the opening team in housekeeping directed the load in of all OS&E and construction cleaning process. After successful hotel opening responsibilities included managing room attendants and turndown staff, Public area cleanliness and banquet area cleaning staff. Also responsible for maintaining inventories, purchasing, hiring and scheduling for this 1000 room 4 diamond resort and conference center.

Hard Rock Hotel. Orlando, Florida

Directed Stewarding associates responsible for cleanliness and upkeep of 7 Hotel outlets and support of the Culinary and Banquet operations. Maintained China, Glass and Silver Inventories, implemented chemical and safety training and consistently achieved excellent cost control and employed several cost reductions to help improve overall F&B flow through

Hard Rock Hotel. Orlando, Florida

As a member of the hotel opening team launched the Recreation department for the 750 room luxury resort Responsibilities included pool area safety for 12,000 sq. ft. resort pool and 260 ft. water slide, as well as guest recreation and entertainment activities, cabana sales, fitness center, game room and Children’s camp activities. Developed and executed a complete line up of poolside recreational and hotel entertainment activities, developed retail sales efforts in pool, fitness and Children’s camp and maintained an excellent safety record.

Loews L'Enfant Plaza Hotel. Washington D.C.

F&B Outlets Manager responsible for delivering exceptional room service, restaurant and lounge services to guests of this 338 room 4 diamond property. Managed pool concessions and activities, developed an extensive guest amenity program, and supported Banquets, Stewarding and Culinary departments as an F&B Manager

Penn State Catering. State College, Pennsylvania

Supervised service staff for large off-premise catering operations serving the Penn State Community. Primarily lead banquet events for VIP functions, as well as stadium back stage services and concessions operations at three state of the art sports & entertainment venues. Gained experience working in a variety F&B departments including banquets, catering, culinary departments, retail food outlets, mobile kiosk sales, VIP services and stadium concessions.

Bs, Hotel, Restaurant And Recreation Management

Activities and Societies: Intramural AthleticsThe Community and Commercial Recreation Management education focuses on management.

Education record