John Hamilton Email & Phone Number

John oversees a growing international team of employees, consultants, and partners that advance service excellence for quality-minded technology companies. He has more than twenty five years of engineering and service industry expertise. John accumulated significant international experience from working in the Asia-Pacific, Europe and the American regions. In addition to his service management skills, John has a well-rounded background from managing engineering, quality control, and training organizations. He successfully re-engineered a number of large service operations - increasing their efficiency and elevating their service to world class. Founded in 1999, Service Strategies applies a proven framework for service improvement via its advisory and standards programs. Our training solutions are tailored to advance the skills and competencies of service professionals which also leads to increased organizational effectiveness. Service Strategies is the administrator the global Service Capability & Performance (SCP) Standards that define best practices for delivering world-class technology service. The SCP standards cover the four major service disciplines, Field Service, Support Center, eServices and Professional Services. These standards include a certification audit to quantify the effectiveness your service delivery and measure overall customer satisfaction.Specialties: Service operation assessmentsIndustry standards, best practices and benchmarkingWeb self serviceService management trainingKnowledge managementGlobal service models

Listed skills include Program Management, Professional Services, Leadership, Management, and 46 others.