John Little Email & Phone Number

Upminster, Gb

Milton Keynes, England, United Kingdom

Part of a team responsible for 2nd line and field support either in person or remotely via RDP and TeamViewer for all UK and Ireland users as well as local and data centre based servers and networks. A wide range of software is supported including Microsoft Office 365, Exchange Online, SCCM, Equitrac Printers, Citrix, Cisco VPN client and various other off the shelf and bespoke systems. • Implemented NetClean ProActive Child Abuse software.• Implemented BitLocker encryption on hard drives and USB devices• Part of a team installing and setting up a state of the art Security Operations Centre• Numerous office setup and relocation projects• Part of a team migrating servers & services to a new data centre based in Europe• Implemented and managed the migration to Microsoft 365

Redhill, United Kingdom

Responsible for managing and overseeing the installation of new LED lighting control projects as well as providing technical support and training to clients both on-site and remotely on a freelance basis. I was also involved in setting up client demo rooms as well as stands at trade shows and exhibitions all over the UK and also in Amsterdam and Shanghai.

London, United Kingdom

Responsible for IT Operations of AIM-listed Mirada plc (formerly YooMedia plc and DITG Ltd) and all subsidiary companies with the UK.• Originally Senior IT support for ViaVision Ltd (subsidiary of DITG Ltd) following start up in 2001 and was appointed to Team Leader of enlarged group after it’s acquisition by YooMedia plc in 2004. Promoted to Head of UK IT & Operations support for Mirada plc following it’s formation in February 2008.• Responsible for day to day management of IT and Customer Operations support across multiple UK sites.• Successful management of restructuring of IT systems arising from 4 different merger/acquisition transactions. Responsible for effectively dealing with all technical issues and developing fast turnaround solutions to prevent adverse impact to company and client 24/7 live environments.• Successfully managed setup of new central London broadcast facility including the build of TV studios & IT infrastructure to a tight schedule• Successfully managed setup of a live web streaming studio and lighting on a stand at a large exhibition hall• Responsible for development and maintenance of business continuity planning as part of disaster recovery plan in line with risk management and insurance requirements including off-site backup, virtual servers and replication of facilities.• Part of the team responsible for successfully migrating the company’s operations from a data centre to the Amazon cloud• Reporting directly to the CEO & CTO

IT Manager - Reporting directly to the board of directors I was responsible for the day to day running of the companies IT and communications needs including the upkeep of the web site, intranet, SQL database and VPN’s. Centre Manager - responsible for day to day running of the companies Head Office administration, trainers and co-ordinating supplies of training materials to all of the companies training centres.IT Trainer - training a wide range of courses including the Basic Computing, Microsoft MCSE, Cisco CCNA and City and Guilds Computer Maintenance.

London, United Kingdom

Technical Support/Training Co-ordinator - My job involved providing technical support for the Customer Service Advisor’s on both personal computers (PC’s) and telecoms equipment as well as producing and maintaining the divisions Intranet. I also co-ordinated, produced and ran training courses for all Business Fault Management Centres in the south east of England. My other functions included producing monthly reports and training schedules for the senior managers. Training - Designing, presenting and instructing to both engineering and managerial staff, on BT’s Customer Service System (CSS) at a BT training college.Business Fault Reception Supervisor - Day to day supervision within the Business reception organisation for Central London, including covering managerial positions, writing and implementing new procedures and ensuring the smooth running of the department whilst complying to BS5750. Customer Maintenance - Maintaining PBX's (Private Automatic Branch Exchanges), private circuits (leased lines), and customer network lines.3 Year Apprenticeship