John O'Keefe Email & Phone Number

Texas

Conroe, TX

– Overhauled the entire service department to improve profitability, productivity and efficiency – Guided a team of 75 service department associates– Increased service labor gross profit over 6% and improved shop productivity by over 20% by initiating service advisor training, managing technician objectives and efficiency processes – Raised CSI over 25.

Audi North Houston - Houston, TX

- Restructured and transformed the service department yielding an increase in billable labor hours by 83%- Expanded technician team by 100% and service advisor team by 30%- Mentored a team of 84 thereby improving CSI by 40 points, 30 points above national average- Boosted departmental revenue and productivity by monitoring and auditing expenses on a daily.

Ken Batchelor Cadillac - San Antonio, Texas

- Overhauled and transformed an underperforming department to the #1 dealership for service in the region in 2010- Supervised and fostered a team of 109 associates across 3 departments- Boosted production and increased service department's billable labor hours by 26%- Improved three-month CSI score by 43%- Accomplished top performance of department in.

Ken Batchelor Cadillac - San Antonio, TX

- Overhauled entire service department to improve profitability, productivity and efficiency- Implemented technician objectives and efficiency processes to improve productivity by over 20% in 12 months- Guided a team of 65 service department associates

Sewell Village Cadillac - Dallas, TX

- Streamlined operations at the largest Cadillac dealership in the United States- Designed and implemented a lateral, departmental support system increasing overall department efficiency by 25%- Guided a team of 40 service department associates

Sewell Lexus Dallas - Dallas, TX

- Recognized for highest volume in total sales at the largest Lexus service department in the country- Managed team of 8 to ensure high level of customer satisfaction for service department