John Kalinowski Email & Phone Number

St. Louis, Mo, Us

St. Louis City County, Missouri, United States

• Notify brokers of advantageous reorganization events saving clients more than $3.85 million in 2021.• Have established processing procedures for Special Purchase Acquisition Companies (SPAC).• Have developed training documentation to assist associates with Cisco Jabber phone system.• Lead test associate for commonly utilized department and team applications.• Research/set-up/process tenders, puts, conversions, rights, warrants and SPACs with detail and accuracy.• Review and assess ongoing operations, developing initiatives for continuous process improvement.• Remain Current on Financial Industry market news, compliance updates, and firm training programs.

St. Louis, Missouri

• Provided outstanding Service/Support to multiple Wells Fargo Company business channels.• Managed 25-50 customer calls per day.• Professionally resolved Corporate Action payment and activity inquiries.• Assisted department in meeting targeted service levels, exceeding personal productivity goals.• Ensured escalations were handled timely and within departmental requirements.• Created correspondence utilizing multiple firm communication systems.• Proactively recognized potential client impacts and service issues.

St. Louis City County, Missouri, United States

• Subject Matter Expert (SME) regarding Estimated Monthly Income set-up and reporting.• Provided primary customer support to internal customers in fast-paced environment.• Documented and detailed calls and complaints using call center's CRM database.• Managed 25-50 internal customer calls per day.• Researched and resolved dividend related general questions from Financial Advisors.

Master Of Arts (M.A.), Organizational Leadership

• Graduated with 4.0 GPA

Bachelor Of Science (B.S.), Public Administration

• Dean's List • Political Science Academy, President • KMOV-TV CBS Affiliate, Public Affairs Intern • Commission on Presidential Debates.