John L'Estrange Email & Phone Number

Swindon, United Kingdom

Swindon, United Kingdom

Creation and Support of End User Computing applications using Excel/Access VBA, VB.Net and SQLAutomation of existing web/system applicationsAnalyse processes to provide options for improvement and form business requirementsStakeholder managementProject planning3rd line support for majority of Nationwide's End User Computing applications.Creation of MI.

Swindon, United Kingdom

Assist Nationwide Call Centre with any system/telephony issuesFault AnalysisFault Management from root cause to resolution - including escalations and impactsProcess ImprovementMI collation/improvementCreation of End User Computing applications

Computacenter had taken over Nationwide's IT Helpdesk and renamed it the IT Service desk. I was TUPE transferred over with this as a part of the contract and helped the transition take place.My role was the same as with Nationwide, but in addition to this:Helped colleagues with the new system and methods.Trained new members of staff using the new.

Supporting Nationwide employees with every aspect of their technologyAnalysing and resolving problems.Converting Technical jargon into Layman's terms (and vice-versa).Training colleagues.Main point of contact for the Mortgages, Loans, Appointment Bookings, Customer Information, MS Office Systems amongst general queries.Took on the role of Lead Analyst.High.

Processed Tax formsBulk KeyingReturned/Stopped FlexAccount and Corporate ChequesProcess Special Presentation ChequesInvestigated & reconciled various Sundry accountsSupporting Branches and AdministrationProcess Trainer for all processesCovered team in manager's absenceParticipation in various projects and testing:-Complete overhaul of the Cheque Clearing.