John L. Perez Email & Phone Number

Miami, Florida, United States

Miami Beach, Florida, United States

Miami, Florida, United States

Leading the reopening of a 405-room hotel including 3 outlets comprised of a fine dining restaurant, Bar and Lounge plus an IACC certified executive meeting center with 23,000 sq ft of hybrid event space. Property was closed due to a FEMA buy-out of first responders for 11 months allowing for a 79% FLOW but making the re-opening to the general public to be.

Coconut Grove

• Responsible for annual budget and forecast for operational success.
• Revise monthly forecast to clarify differences and patterns.
• Leading the Sales team achieving sales and profit targets and ensuring all goals are met for the year.
• Oversee guest service scores to address guest feedback and correct opportunities by coaching and development.
• Managed and work with contractors and suppliers.
• Conduct property inspections along with Brand Standard Self Audits, in perpetration for our Marriott BSA audit.

Miami Beach, FL

• AREA DIRECTOR Of Operations | Hersha Hospitality Management - Autograph Collection by Marriott, Miami Beach, FL | 01/2013 - 01/2018
• OF OPERATIONS- (Hersha Hospitality Management, Accountable for the hiring and training of all departments.
• Develop department heads in order to increase the hotels service performance.
• Responsible for creating (GSS) achievable action plans to drive guest satisfaction service.
• Create and implement Standard Operating Procedures to establish brand and hotel standards.
• Manage staff schedules to ensure adequate coverage while managing the department budget.

Sunny Isles, FL

• HOUSEKEEPING MANAGER | Marenas Beach Resort - Sunny Isles Beach, FL | 01/2012 - 01/2013
• Effectively ensure the overall cleanliness and maintenance of all guest rooms, and public areas of the Resort.
• Responsible for a smooth and efficient operations of the Housekeeping Department, achieving the highest levels of service excellence and financial performance possible by leading a dynamic and energized team.
• Approach guests and employees in a professional and personalized service-oriented manner.
• Oversee administration and management of all Housekeeping operations including the handling of payroll, scheduling, purchasing, contract services and inventory control.

Sunny Isles Beach, FL

• FRONT OFFICE MANAGER | Trump International Resort - Sunny Isles Beach, FL | 01/2010 - 01/2012
• Effectively maintained departmental costs low to ensure performance under budget.
• Participated in the MOD program which required weekend stay overs to audit staff.
• Assist in weekly staff meetings, end of month meetings and room operations meetings.
• Lead all front office department meetings and trainings.
• Guarantee that "Leading" and "Forbes" standards were met and surpassed for our "Leading hotels of the world" and "Forbes" membership.