John L. Perez Email & Phone Number

Miami, Florida, United States

Miami Beach, Florida, United States

Miami, Florida, United States

Leading the reopening of a 405-room hotel including 3 outlets comprised of a fine dining restaurant, Bar and Lounge plus an IACC certified executive meeting center with 23,000 sq ft of hybrid event space. Property was closed due to a FEMA buy-out of first responders for 11 months allowing for a 79% FLOW but making the re-opening to the general public to be critical with proper leadership.Critical paths, for reopening were deep cleaning and staffing for the operations that re-opened on day one at 83% occ versus the 31% expected. Worked together with the team to ensure all tasks were executed for the reopening.Worked with the Sales leader to ensure profitability with proper group to room ratios, as well as, proper ROGR for F&B spent as this is a primary group house hotel.Major Groups acquired during my tenure included RCCL massive new crew movement ($1.6 million dollars of combined rooms and F&B revenue in 3 months), as well as, large government groups and SMERF business.Secured crew contract as this was the primary base business for this airport property.Re-instated the food and beverage offerings for the restaurant, bar, Sheraton club lounge for Bonvoy members and Starbucks on property.Re-negotiated contract with Towne Park as the third party that handled the 480-parking space garage for both return of parking revenues for self-parking and valet alike, allowing for a larger FLOW of profitability.

Coconut Grove

• Responsible for annual budget and forecast for operational success.• Revise monthly forecast to clarify differences and patterns.• Leading the Sales team achieving sales and profit targets and ensuring all goals are met for the year.• Oversee guest service scores to address guest feedback and correct opportunities by coaching and development.• Managed and work with contractors and suppliers.• Conduct property inspections along with Brand Standard Self Audits, in perpetration for our Marriott BSA audit.• Oversee HR Ensuring compliance with licensing laws, health and safety, and other statutory regulations.• Designed sales and service strategies to improve revenue.• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.• Strategized long-term business needs while generating guest relations feedback for process improvements.• Established clear performance goals and metrics for revenue, P&L, customer service to ensure we are maximizing of revenue while maintain our GSS waves Yellow and above.• Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets of 65% flow.• Built and maintained loyal, long-term customer relationships through effective accounts which are producers to our LNR Accounts and also maintaining our guest relationships with those long term stay from project account.• Effectively communicating with ownership. Notice signs of trouble in advance and build strategy around addressing it to lessen the negative impact.• Making tangible improvements to existing hotel and department operations and financial results. By finding efficient ways to drive revenue to prevent a negative flow.• . Getting staff excited to walk guests through arrival experience. While overcoming challenges with service delivery.

Miami Beach, Fl

AREA DIRECTOR Of Operations | Hersha Hospitality Management - Autograph Collection by Marriott, Miami Beach, FL | 01/2013 - 01/2018• OF OPERATIONS- (Hersha Hospitality Management, Accountable for the hiring and training of all departments.• Develop department heads in order to increase the hotels service performance.• Responsible for creating (GSS) achievable action plans to drive guest satisfaction service.• Create and implement Standard Operating Procedures to establish brand and hotel standards.• Manage staff schedules to ensure adequate coverage while managing the department budget.• Oversee guest service scores to address guest feedback and correct opportunities by coaching and development.• Lead random room audits to ensure cleanliness is at highest level.• Insect property on a daily basic to guarantee proper maintenance is upheld.• Conduct Brand Standard Self Audits, in perpetration for our Marriott BSA audit.• Practice open door policy with team to assure all concerns are handled according to Hersha policies.• Partake in weekly revenue meetings, study trends to generate occupancy and revenue.• Review and participate in the creation of annual budget and forecast for operational success.• Revise monthly forecast to clarify differences and patterns.• Support Sales Manager during site visit.• Maintain proper safety procedures by having monthly safety meetings.

Sunny Isles, Fl

HOUSEKEEPING MANAGER | Marenas Beach Resort - Sunny Isles Beach, FL | 01/2012 - 01/2013• Effectively ensure the overall cleanliness and maintenance of all guest rooms, and public areas of the Resort.• Responsible for a smooth and efficient operations of the Housekeeping Department, achieving the highest levels of service excellence and financial performance possible by leading a dynamic and energized team.• Approach guests and employees in a professional and personalized service-oriented manner.• Oversee administration and management of all Housekeeping operations including the handling of payroll, scheduling, purchasing, contract services and inventory control.

Sunny Isles Beach, Fl

FRONT OFFICE MANAGER | Trump International Resort - Sunny Isles Beach, FL | 01/2010 - 01/2012• Effectively maintained departmental costs low to ensure performance under budget.• Participated in the MOD program which required weekend stay overs to audit staff.• Assist in weekly staff meetings, end of month meetings and room operations meetings.• Lead all front office department meetings and trainings.• Guarantee that "Leading" and "Forbes" standards were met and surpassed for our "Leading hotels of the world" and "Forbes" membership.