John Lunn Email & Phone Number

Leeds, England, United Kingdom

Owner of first of it’s kind Big Data algorithm which identifies the network faults which are causing customers the most dissatisfaction, differentiating from traditional prioritisation methods and allowing us to optimise resource. Stood up a brand-new team, defining targets, creating processes, best practise documents and training team members. Line.

• Retained duties from technician role.
• Responsible for on-boarding and task managing contractors.
• Act as stand in for Line Manager.
• Manage relationship with Customer Case Mgmt team (CCMT), hosting weekly update calls to discuss current issues, devise solutions and identify areas for improvement.
• Trained new CCMT team when they re-located.
• Working with external software supplier to define requirements for new tools.

• Investigate, manage and resolve radio related issues from numerous sources including Customer complaints, VIP, Data Services and SOC, on all technologies in our network and across different vendors (Nokia, Ericsson.
• Analysis of KPI’s, alarm history’s, call tracing, interference levels, site change history, site technical docs. Use of industry standard tools such as Nokia NetAct and E/// OSS.

Apprentice within O2, taking part in four placements lasting six months each. Placements included Trusted Networks, Service Desk, Programmes and Service Management

Bootcamp, Computer Software Engineering

Learning essential coding skills such as loops, lists, 2D lists, dictionaries, defining functions and Object Oriented Programming. Also.

Bachelor Of Arts - Ba, Music Technology, 2:1