John L. Email & Phone Number

Retired Client Satisfaction Leader with 30+ years experience managing, developing, training, coaching and business process improvement responsibilities primarily in contact center environments for sales and customer satisfaction. Proven experience delivering enhanced client satisfaction through problem resolution, building and strengthening relationships with internal and external clients; training and on boarding new employees; incremental revenue production through increased efficiencies, exceeding metric goals and cost reduction strategies. Exposure to a diversified range of business areas that include: Marketing and off site leasing for a large portfolio of property management clients; third party administration of Section 125 cafeteria plans and COBRA regulatory administration; IT Support (commercial and health care), Home Services, and Consumer Telecom.Dallas/DFW/TexasSpecialties: ITIL Foundation Certified. Certified in Sprint Triple C Instructional and Classroom Mangement Program. HIPAA Certified. Perot CARE 30 Customer Satisfaction Certified. Positive Performance Management: Dealing with performance and behaviors through Coaching and CounselingSuccessful Project ManagementCompletion of course in IRS Section 125 Cafeteria Plan Regulatory (Health Care FSA, Dependent Care and Transit)Completion of course in COBRA Regulatory administration.

Listed skills include Leadership, Customer Experience, Team Building, Call Center, and 24 others.