Program Management consulting role for IPTV deployment and "Hot Home" internet projects.

Served as Master Program Manager for multi-vendor IPTV deployment. Responsible for coordinating activities of customer and all participating vendor partners. Key responsibilities included schedule management, coordination of all communication, conflict and issue resolution and overall responsibility for achieving on-time deployment. All objectives met on schedule. Received bonus for reaching all critical milestones.

Led TiVo Technical Account Management team for North and South America. Simultaneously served as Technical Account Manager and primary day-to-day contact for Tier 1 Service Providers including Charter Communications, Cox Communications and America Movil. Focused on driving hardware and software sales, upgrades and development of revenue-generating custom solutions. Experience negotiating and preparing quotes and Statements of Work for custom projects. • Partnered with TiVo Sales Director to grow Charter Communications account to annual revenue of $40M. Engaged in all phases of account management including sales support, negotiating and managing professional services opportunities, project management, issue resolution, and escalation. • Directed successful upgrade of all guide hardware in Cox Communications Passport systems. Project generated $3M of revenue and was completed in under 3 months, enabling TiVo to reach critical year-end revenue recognition milestone. • Headed development and deployment of i-Guide IPG custom code branch for Charter Communications. Project delivered on-time; generated $1M in NRE and recurring annual revenue stream. • Drove deployment of high-definition version of Passport program guide to all America Movil (AMX) systems throughout Central and South America. Efforts resulted in $2.5M+ of recognized revenue. • Awarded 6 “Bravo” awards , “Living the Values Award”, and numerous special bonuses for performance, customer focus and teamwork.

Directed Customer Management and Affiliate Relations for this start-up focused on Voice Navigation for cable guides.• Managed deployment planning, marketing support, and training for all deployments of Agile TV’s voice navigation product. Successful deployments included Sunflower Broadband, Comcast Corporation and Cox Communications.• Performed all facets of post-deployment support including issue resolution, ongoing training, and marketing support.• Delivered product demonstrations at customer sites and trade shows.

Reported to CEO. Managed all affiliate relations for this start-up program guide company owned by a consortium of cable entities (Charter Communications, Comcast Corp., Cox Communications, Adelphia Communications, and WorldGate Communications). • Directed product deployments for all consortium and non-consortium member systems.• Handled day-to-day management of all deployed sites including on-going training, marketing support and issue resolution and escalation.• Created and delivered customer training programs.

First affiliate relations employee for this pioneer of Video-On-Demand technology. Directed day-to-day management of deployment of Video-On-Demand technology, a then-novel technology.• Deployed technology to 20+ systems at Charter Communications, Cox Communications and Insight Communications. • Built and managed nationwide Affiliate Relations team of 6 employees.

Spearheaded all sales, marketing and training for multiple large markets including the Pittsburgh DMA. • Grew subscriber base 3–5% annually in mature markets.• Created and implemented the first instant “install campaign” in Pittsburgh DMA. Generated 3,000+ new subscribers in 3 days. Awarded special bonus from Senior Vice President of Sales for campaign results.• Recipient of HBO’s “SAMMY” Award for excellence in Sales and Marketing.