John Correia Email & Phone Number

Saratoga, CA, US

Florida

Santa Clara, CA

Responsible for rebuilding the engineering SW development team with focus on operational and management improvementsReorganized and initiated the rebuilding of our Customer Success, Product Management, Marketing, IT/DevOps and Sales Ops teamsInstrumental in driving changes to improve products, increase market share, and increasing revenue by 3xMember of.

E-commerce product company

San Francisco Bay Area

Chief Customer Officer, responsible for worldwide SaaS services, product delivery operations. *Worldwide Customer Success Team *Worldwide call center operations *Development Operations *IT/ Dev Operations team *Full P&L responsibilities *Strategic Account Development

Full P&L responsibility for core systems engineering and professional services. *Grew customer engineering team in Taiwan by 180% (35 to 100) while maintaining profitability. *Introduced, implemented and delivered new professional services to the overall portfolio. *Pioneered and implemented the worlds first UEFI plug-in for BIOS's.

Full General Manager responsibility for core systems engineering and professional services. *Reorganized entire business unit to focus on flagship products, increase market share, lower cost base and increase quality. *Directed management staff (12+) with worldwide organization (300). *Instrumental in driving organizational changes to facilitate.

WW P&L responsibility for core systems software services business; principle business owner for key new enterprise services (SaaS); corporate responsibility for Information Technology. *Enabled reorganizations, skill development, process and infrastructure improvements which increased services revenue from $4M to $10+M in under one year.*Directly managed.

Worldwide responsibility for directing regional managers and entire services staff (50+). Coordinated and directed in-house and third party staffing and services delivery while maintaining responsibility for nearly $10M in annual revenue. *Managed all strategic consulting services/projects for Tier 1 customers resulting in production ready solutions.

Developed and managed a $4+M corporate Technology Partner in Japan. Worked cross-functionally to ensure roadmap alignment and product adoption resulting in growing the account from $200K to over $14+M in 3 years. *Corporate point of contact with Strategic Partners: Japan, Europe, USA. *Identified, cultivated and defined new opportunities. *Created initial.

*Responsible for coordinating services for the top strategic accounts in North America, Japan, and Asia.*Ensure worldwide consistency of services from customers’ points of view*Maximize deliverables and effectiveness of engineering efforts*Responsible for North America and Asia service engagements and resources

Education record

Activities and Societies: Enabling consultative selling techniques for professional services and sales teams

Ms, Environmental Engineering

Bs, Geology, Petroleum Engineering